Senior Support Services Owner (Saudi National)

Job Description

At Oracle, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

As a global leader we’re looking for a Senior Support Services Owner to drive success as part of our Support organization. Join us and create the future.

What you will do

As a Senior Support Services Owner, you will work in a team environment to be accountable for Oracle Health client relationships. As you work with Oracle Health clients, you will perform the below responsibilities. Your ultimate goal is healthy team and client relationships to deliver value outcomes for both Oracle and our clients.

• Manage complex external client relationships with a high degree of variability
• Influence client support strategy focusing on value achievement and targeted outcomes
• Develop complex continuous improvement strategies
• Act as the single point of contact for cross-organizational support escalations
• Provide support processes expertise and advise on expectations for both internal stakeholders and external clients
• Contribute to internal team value and improvements
  
  
  

Career Level - IC3

Responsibilities

Required Experience:

• Bachelor's or Master’s degree in IT, HealthCare, related field or equivalent relevant work experience
• At least 6+ years software implementation/Support work experience
• Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
• Fluent in English
  
  
  

Preferred Qualifications:

• Cerner Millennium experience
• Client relationship/Service Management experience
• Experience working in Application Managed Services and Tier 3 business units
  
  
  

Expectations:

• This position is based in Riyadh, KSA and involves presence in client location.
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned
  
  
  

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer