Senior Specialist - Business Support Applications Operations

The Senior Specialist - Business Support Applications Operations at Qiddiya Investment Company plays a critical role in ensuring the effective operation and management of business support applications across the organization. This position involves troubleshooting, optimizing, and maintaining applications that support various business functions, driving efficiency and enhancing user experiences.

Key Responsibilities

• Ensure the availability, stability, and performance of business support applications related to asset management.
• Monitor application health, perform root cause analysis, and resolve incidents and service requests in line with SLAs.
• Coordinate effectively with internal IT teams and external vendors for timely issue resolution and system maintenance
• Support and maintain IT applications for physical asset management (e.g., EAM Maximo, Yardi, Experience Systems).
• Ensure data integrity and system reliability across all asset lifecycle management tools.
• Provide technical expertise and operational support to enhance application performance and user satisfaction
• Manage application changes, patches, and releases in coordination with Change Advisory Boards (CAB).
• Conduct impact analysis, testing, and validation for new releases or system enhancements.
• Document changes and ensure compliance with IT governance policies
• Act as the primary liaison between business units (e.g., asset management, operations) and IT for all matters related to business support applications.
• Gather and translate business requirements into technical solutions and actionable plans.
• Provide guidance and support to end-users and ensure alignment with business needs
  
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field
• 3+ years of experience in IT application operations or support.
• At least 3 years in a senior or specialist role, with hands-on experience managing asset management applications
• Strong understanding of asset management systems (e.g., Maximo, Yardi).
• Proficient in application support processes, incident management, and service operations.
• Knowledge of ITIL practices (certification is a plus)
  
  

Benefits

Comprehensive benefits package