Senior Sales "Store based" - Riyadh

Role Purpose:

The role will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.

Customer

• Be the ultimate champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customer.
• Ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the Store Manager when necessary.
• Keep the customer in mind through all interactions.
• Support internal teams as and when required through the sales process ensuring maximum benefit to the business.
• Recommend, select, and help locate or obtain merchandise based on customer need in other Majid Al Futtaim Fashion brands and stores, if not available instore.
• Build a loyal customer base with which there is regular interaction and a continuous source of revenue for the business.

Sales

• Achieve set sales targets and use creative ways to exceed the same, keeping the customer in mind.
• Contribute to enhanced sales targets with thorough product knowledge, taking opportunities to up sell and cross sell.
• Ensure awareness and understanding of product range and current instore promotion details, sharing the information with customers to encourage sales.
• Support the team by carrying out training on new products and seasonal inspiration that will aid sales achievement.
• Operate the cash register, receive payments in all authorized modes and issue receipts / bills against purchases.
• Use advanced selling skills in order to better support the customer’s needs, generate high value transactions, and build a consistent flow of repeat custom.

Standards

• Ensure store standards are maintained at all times, supporting with instore tasks including but not limited to cleanliness, tidiness and replenishment.
• Ensure store opening and closing checklists are completed in a timely manner, with responsibility for all stock related activities like delivery and tracking of stock, replenishment, availability and display.
• Take the lead to ensure VM standards are in line with VM guidelines at all times.
• Support in buddying and training of new team members to ensure they are fully aware of the standards and process required in the business.
• Be aware of and monitor potential security risks, escalating issues or concerns where necessary.
• Comply with all store security policies and regulations, minimizing exposure to stock loss.
• Open and close cash registers at the start or end of the business trading day, performing tasks including but not limited to counting money, separating charge slips, vouchers, balancing cash drawers, and making deposits.

Behavioral Competencies

• Leads the Way – Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create positive energy. Enthusiastic about new challenges.
• Drives Impact – Is able to identify key pieces of information required for delivery of work. Identifies areas of risk within own role. Understands when things are urgent. Takes ownership and escalates where required in a timely manner.
• Thinks Customer – Actively listens and demonstrates understanding for customer’s stated and unstated expectations, and understands what is needed to deliver on expectations. Delivers value and quality to the customer. Understands “customer first” mindset.
• Thinks Group – Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborating.
• Develops Talent – Suggests ways of improving efficiency. Spends time learning and improving. Regularly seeks feedback. Responds honestly to difficult questions and gives relevant feedback when required.
• Fosters Innovation – Does not hesitate to share new ideas. Is curious and takes inspiration from best practices. Demonstrates creativity in day to day work.

Requirements:

• High School Certificate
• Experience