Senior Principal Technical Program Manager

Job Description

The Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Senior Technical Program Manager (TPM) to spearhead engagement, technical advisement, and relationship management with OCI’s Dedicated Region Cloud @Customer (DRCC) and Oracle Alloy customers. You should be passionate about delivering services to customers while also possessing a deep understanding of strategic business objectives. Customer TPMs must become trusted advisors to the customer, ensuring consistency and quality of deliverables, helping customers deliver their IT strategy, overcoming challenges, and meeting business goals. They must also utilize leading practices for successful Oracle technology and Cloud deployments and operations.

Work is non-routine and very complex, involving the application of advanced technical and business skills in this area of specialization. Leading contributor individually and as a team member, providing direction to others. This role requires experience working within or alongside product management, leadership skills, and strong business judgment.

Minimum Qualifications

• Fluency in both English and Arabic is required 7+ years’ experience developing and implementing strategy, then executing against, large cross cutting programs that directly impact customer success.
• You display a demonstrated ability to think broadly and strategically.
• You possess a technology background that enables you to understand the complexities of cloud architecture and advise our customers in achieving their cloud infrastructure strategy.
• You exemplify maturity and judgment, and possess advanced problem solving, negotiation/influence, analytical, and leadership skills.
• You can work well with senior leaders from our DRCC/Alloy customers and within all of Oracle (from engineering to business) to drive results for core business initiatives.
• You work well in ambiguity, can work with your team and customers to dive into a problem and create a solution.
  
  
  

Preferred Qualifications

• MBA or Master degree in a technical subject area.
• Hands-on experience with enterprise technical account management.
• Technical domain knowledge of public cloud technologies and/or distributed systems.
  
  
  

Responsibilities

• Develop and manage DRCC and Alloy customer relationships by forming long term relationships and becoming deeply connected with customer technical staff and senior management.
• Display authority, confidence and a significant understanding of the customers’ business strategy and industry drivers. Understand the customer organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
• Work collaboratively with sales, the delivery teams, product, engineering, and customers to identify appropriate solutions.
• Operate as the primary contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines-of-business.
• Monitor, report and communicate on complex projects for effective and efficient use of Oracle resources, achieving the contract margin and revenue objectives.
• Act as a point of contact for any major incidents, responsible for coordinating OCI-wide response and managing communication and customer expectations through resolution.
• Establish and maintain a program governance model with the customer at the most senior management and senior executive levels.
• Perform proactive scope and risk management. Lead complex account planning and reviews.
• Often takes a project/program lead role. Provide leadership and expertise in the development of new products, services and processes. Lead initiatives for organizational process improvement and tool development.
• Contribute to the organization at a regional level to drive regional and global strategy execution.
  
  
  

Qualifications

Career Level - IC5

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.