Senior Manager - Professional Services

WHO WE ARE For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds SimCorp is an independent subsidiary of the Deutsche Börse Group. After merging with Axioma, we combine our brands to offer clients the best front-to-back services in the industry SimCorp is an equal opportunity employer. We are focused on building a culture where diverse perspectives and knowledge are integrated into our everyday work. We prioritize ongoing employee growth to ensure we deliver effective solutions for our clients WHAT YOU WILL BE RESPONSIBLE FOR As a Senior Manager in Professional Services, you will have an important role in developing and selling professional services as well as in delivering project to the clients within your responsibility. You will also be responsible for developing and maintaining solid client relationships and satisfaction In addition, you will be responsible for leading, motivating and developing a group of highly skilled SimCorp Dimension experts As part of the EMEA Services Tactical Management Team (TMT), you will contribute to the development of the EMEA Services strategy and support the Regional Director in the execution of the strategy across the Middle East region SimCorp is committed to creating a diverse environment. All qualified applicants will receive equal consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status Main responsibilities

• People development and management
• Direct a group of consultants, including goal setting, salary discussions and career development.
• Manage employee performance with your team and provide continuous feedback.
• Work with individual employees to raise employee satisfaction and engagement.
• Secure continuous training/learning in the team as well as knowledge sharing.
• Responsible for talent recruiting, onboarding and development in your own Services team.
• Act as a coach provides career guidance to all consultants within your team.
• Allocate consultants to projects/tasks based on business requirements and consultants' aspirations and capabilities.
• Sparring with consultants in their specialized area on project issues and in general for those working across systems or with the Project Manager.

Service Line

• Ensuring that the consultants contribute as much as possible to the team given the constraints for each consultant.
• Facilitating knowledge sharing and collaboration within the Service Line to ensure that clients always get consistent and optimal guidance.
• Aligning with the peer managers and the global practice lead to ensure that the group captures the newest and relevant knowledge within the service line and specific consultants:
• New version of SimCorp Dimension
• New modules/package in SimCorp Dimension
• Business trends within the Service Line practice
• Supporting Customer Experience within the Service Line Practice to assist customers in adopting our products and services to increase License and Service revenue.
• Identifying market trends, and client needs and collecting competitive intelligence in the Service Line practice of the Market Unit.
• Maintaining extensive knowledge in the Service Line product and service portfolio, and knowledge of related functions as well as regular interactions outside own functional area.
• Coordinating local use of standardization, minimizing customization.
• Capturing, reusing and improving Service Line solutions and knowledge to enhance delivery efficiency locally and globally.
• Ensuring local and global practice collaboration and knowledge sharing.
• Assisting the Global Practice Leads (GPL) with the creation of, planning for and local deployment of the practice roadmap and associated actions.

Client Responsibilities Delivery Excellence

• Accountable for projects profitability within your responsibility by:
• delivering projects according to scope, time and budget
• Best support operations with professional services, applying market and SimCorp delivery best practices
• Lead pre- and post-sales discussions relating to projects scoping and roll out.
• Accountable for project performance capacity as well as coordinate resources during the project sales phase & secure quality of all (contractual) deliverables.
• Participate in internal and client projects steering group meetings.
• Facilitate or create SOW’s for customers within responsibility in close coordination with the Client Experience (CX) team when relevant.
• Ensure staffing of projects for customers within responsibility in close coordination with the rest of EMEA Consulting TMT (requesting resources from Practice Managers, escalation to the Regional Director).

Business development

• Sell Consulting services and accountable for the revenue target.
• Contribute to the development of profitable consulting services.
• Deliver on financial and operational KPI’s for Professional Services in the market unit while balancing efficiency, effectiveness and quality/satisfaction.
• Consulting contact/Customer responsible for 10-20 customers, as Implementation Manager.
• Participate in Account Teams and potentially strategy meetings for customers within responsibility – involve relevant Practice Managers when needed.
• Contribute to global initiatives to improve efficiency and grow services revenue.
• Cultivate leads for consultancy at customer within responsibility in collaboration with the CX team.
• Coordinate with CX and Value Advisory on block-busters and campaigns within the Service line.
• Organize and/or participate in local events in the home country/region.

KPIs attached to the role

• Team Revenue Target
• Billable utilization target of the consultants in the team
• Advanced Delivery Center Utilization target
• ABR for the projects within your responsibility
• NPS score for the projects within your responsibility
• EES score for the team

WHAT WE VALUE Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest

• You understand our clients’ business processes in the Asset Management or Asset Owning & Servicing industries.
• You have previous experience in commercializing, delivering & packaging standard solutions in a complex business environment.
• You are able to discuss the situations and demands that our clients are facing and you are focused on delivering high-quality consulting services to our clients.
• Further, you possess the following qualifications:
• Good ability to coach, motivate, and engage employees.
• Creating and delegating tasks to further the development of the individual employees.
• Can build relationships with customers.
• Experience in managing complex client situations and projects.
• Ability to make sound decisions by pursuing ways to balance quality, cost, risk and resources.
• Great time-management and prioritization skills.
• Strong planning, execution, and coordination skills.
• Skilled at listening to different voices and recognizing their thoughts.
• Effective communication, negotiating, and conflict management skills.
• Good negotiation skills.
• Good at presenting and communicating in English and Arabic.

BENEFITS Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an alternative approach to professional development to support the direction you want to take NEXT STEP Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process For any questions you are welcome to contact Azeta GUITI, Lead Talent Acquisition Partner, at email address. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an uplifting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks We are interested to continually improve our talent acquisition process and make everyone's experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated #Li-Hybrid