Senior Manager - Customer Experience Design and Innovation (CDU3) - 20005766
Qiddiya | القدية
Date: 3 days ago
City: Riyadh
Contract type: Full time

Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture — a 360 km² mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
The Senior Manager, Customer Experience and Innovation is responsible for ensuring that customer needs and expectations are at the heart of public transport infrastructure projects across their full lifecycle — from design and construction through to operations.
This role will lead design thinking across transport projects and the integration of service design principles into complex transport initiatives to deliver seamless, accessible, and future-ready mobility solutions.
Key Responsibilities:
Required Skills & Attributes
Qualifications:
Bachelor's degree. Master's degree in service design, Innovation Management, Transport Planning, or similar preferred
Years of Experience:
10+ years of experience in customer experience strategy and innovation, ideally within the GCC.
General Summary:
The Senior Manager, Customer Experience and Innovation is responsible for ensuring that customer needs and expectations are at the heart of public transport infrastructure projects across their full lifecycle — from design and construction through to operations.
This role will lead design thinking across transport projects and the integration of service design principles into complex transport initiatives to deliver seamless, accessible, and future-ready mobility solutions.
Key Responsibilities:
- Customer Experience Design
- Innovation Strategy
- Integration Across Project Lifecycle
- Stakeholder Engagement
- Standards, Compliance & Benchmarking
- Performance & Continuous Improvement
Required Skills & Attributes
- Strong background in transport planning, infrastructure delivery, or service operations with a focus on user-centered design
- Deep understanding of customer experience frameworks, transport modelling, and behaviour change levers
- Proven ability to lead innovation programs and manage cross-disciplinary teams
- Skilled in stakeholder engagement and negotiation across public, private, and community sectors
- Future-focused mindset with expertise in digital transformation, sustainability, and smart cities
Qualifications:
Bachelor's degree. Master's degree in service design, Innovation Management, Transport Planning, or similar preferred
Years of Experience:
10+ years of experience in customer experience strategy and innovation, ideally within the GCC.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Technical Account Manager, Customer Success
Denodo,
Riyadh
13 hours ago
Job description: Job Description Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem. In...

Vice President, Transaction Advisory Services
Kroll,
Riyadh
15 hours ago
Vice President Transaction Advisory ServicesKroll's Transaction Advisory Services practice provides seamless analytical advisory through the deal continuum, from transaction origination to closing.Day To Day ResponsibilitiesSupport the team by helping lead on Due Diligence engagements. Undertake highly technical advisory projects under Director & partner supervision.Be responsible for coaching, mentoring and counselling junior staff.Advise clients on pre and post-acquisition transaction issues.Identify new...

Business Director - Media
Publicis Groupe Middle East,
Riyadh
18 hours ago
Company DescriptionPresent in over 100 countries and employing nearly 80,000 professionals, Publicis Groupe is the third largest communications group in the world. Publicis Groupe is listed on the Euronext Paris and is part of the CAC 40 index. Active across the entire value chain, Publicis Groupe offers its major clients a transversal, unified and fluid model allowing them access to...
