Senior Manager - Customer Experience Design and Innovation (CDU3) - 20005766
Qiddiya | القدية
Date: 3 weeks ago
City: Riyadh
Contract type: Full time

Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture — a 360 km² mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
The Senior Manager, Customer Experience and Innovation is responsible for ensuring that customer needs and expectations are at the heart of public transport infrastructure projects across their full lifecycle — from design and construction through to operations.
This role will lead design thinking across transport projects and the integration of service design principles into complex transport initiatives to deliver seamless, accessible, and future-ready mobility solutions.
Key Responsibilities:
Required Skills & Attributes
Qualifications:
Bachelor's degree. Master's degree in service design, Innovation Management, Transport Planning, or similar preferred
Years of Experience:
10+ years of experience in customer experience strategy and innovation, ideally within the GCC.
General Summary:
The Senior Manager, Customer Experience and Innovation is responsible for ensuring that customer needs and expectations are at the heart of public transport infrastructure projects across their full lifecycle — from design and construction through to operations.
This role will lead design thinking across transport projects and the integration of service design principles into complex transport initiatives to deliver seamless, accessible, and future-ready mobility solutions.
Key Responsibilities:
- Customer Experience Design
- Innovation Strategy
- Integration Across Project Lifecycle
- Stakeholder Engagement
- Standards, Compliance & Benchmarking
- Performance & Continuous Improvement
Required Skills & Attributes
- Strong background in transport planning, infrastructure delivery, or service operations with a focus on user-centered design
- Deep understanding of customer experience frameworks, transport modelling, and behaviour change levers
- Proven ability to lead innovation programs and manage cross-disciplinary teams
- Skilled in stakeholder engagement and negotiation across public, private, and community sectors
- Future-focused mindset with expertise in digital transformation, sustainability, and smart cities
Qualifications:
Bachelor's degree. Master's degree in service design, Innovation Management, Transport Planning, or similar preferred
Years of Experience:
10+ years of experience in customer experience strategy and innovation, ideally within the GCC.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Procurement and Logistics Specialist
NTT DATA, Inc.,
Riyadh
6 hours ago
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Logistics and...

Business Controller KSA
Stryker,
Riyadh
1 day ago
What You Will DoFinancial Accounting & ReportingWork closely with the local bookkeeping service provider to ensure all vendor invoices, expense claims, and accounting entries are accurately recorded and categorized in a timely manner.Oversee day-to-day accounting activities, including bookkeeping, bank reconciliations, and payment processing through the bank portal to ensure timely and compliant disbursements.Manage the month-end and year-end closing process by...

CKA - Resident Engineer, Riyadh - Saudi National
Canon EMEA,
Riyadh
1 day ago
Job DescriptionAs a Resident Engineer, you will provide cost effective maintenance and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon remote assistance tools.Responsibilities To provide first line trouble shooting (root cause of problems) on the vast majority of...
