Senior HR Manager (CX)

Department: People Experience

Location: KSA

Description

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
About the RoleWe are seeking a driven, hands-on, and operationally sharp Senior HR Manager to build and scale the Customer Service organization in Saudi Arabia — projected to grow to over 1,000 employees.

This leader will own all aspects of HR operations, employee engagement, performance, and compliance, acting as a strategic partner to the CX leadership team while ensuring seamless day-to-day people delivery.

The role requires someone who thrives in high-growth, high-pressure environments — balancing strategic structure-building with an unrelenting focus on execution, workforce stability, and employee experience.

Key Responsibilities

Build & Scale Saudi HR Function:

• Establish the HR foundation for the Saudi Customer Service organization from the ground up — structure, policies, tools, and delivery.
• Partner closely with CX and TA teams to support rapid headcount growth while maintaining compliance and operational excellence.
• Design scalable onboarding and retention frameworks to ensure strong agent performance and low early attrition.

Drive HR Operations & Compliance:

• Oversee all HR processes — contracts, payroll coordination, attendance, and visa management.
• Ensure full compliance with Saudi Labour Law, GOSI, Mudad, Muqeem, and Qiwa regulations.
• Build efficient, automated workflows for documentation, reporting, and HR analytics.

Employee Engagement & Retention:

• Design and execute engagement programs tailored to large-scale frontline teams.
• Maintain a consistent pulse on morale, motivation, and feedback through surveys and focus groups.
• Partner with CX leadership to address attrition drivers, improve satisfaction, and strengthen long-term retention.

Performance & Development:

• Support the rollout of performance frameworks that enable fair, data-backed evaluations.
• Coach supervisors and team leads on managing and developing their teams effectively.
• Build early talent development pathways to promote strong performers into leadership roles.

Employee Relations & Risk Management:

• Act as the main HR point of contact for grievances, escalations, and disciplinary cases.
• Ensure consistent enforcement of company policies while maintaining trust and transparency.
• Proactively identify risk areas and implement preventive HR measures.

Collaboration & Leadership Partnership:

• Serve as a trusted partner to CX operations, providing strategic advice and people insights.
• Collaborate cross-functionally with Finance, TA, and Regional HR to align on policies and workforce planning.
• Represent Saudi HR in regional discussions, ensuring local needs are met within global frameworks.
  
  

Skills, Knowledge & Expertise

• Deep knowledge of Saudi labour law and local HR systems (GOSI, Qiwa, Muqeem, Mudad).
• Proven experience in scaling HR operations from early-stage setup to large-scale delivery.
• Strong operational and analytical mindset — data-driven, structured, and execution-focused.
• Empathetic yet firm leader, able to maintain discipline and motivate teams through high-growth cycles.
• Fluent in Arabic and English, with strong communication and stakeholder management skills.
  
  

Job Benefits

What you can expect

• Ownership & Impact: A working environment that gives you autonomy and responsibility from day one.
• Culture: Collaborative, inclusive, and driven environment where your voice matters.
• Flexibility: Enjoy flexible working hours designed to optimize productivity and balance.
• Growth: Participate in the company’s employee stock options program and shape your career trajectory.
• Support: Comprehensive health insurance, generous PTO and a Flexible Benefits budget to meet your personal needs.

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).

If this sounds exciting to you, we’d love to hear from you!