Senior Digital Operations (Omnichannel) - Riyadh

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What You'll Be Doing

You will monitor and ensure a seamless customer journey omni-channel operations across all brands. You will resolve any issues faced throughout the order journey aiming to maintain high level of customer satisfaction.

• Support the Omni-Channel Operations Lead in ensuring smooth customer journeys across all channels.
• Assist in communicating changes in processes to service providers and third parties to minimize disruptions.
• Aid in audits and action plans to enhance operational performance.
• Collaborate with support services and providers to meet service level agreements (SLAs) and improve performance.
• Participate in brand meetings to assist in supporting growth strategies and operational readiness.
• Contribute to identifying opportunities for standardization across brands and supporting project coordination.
• Resolving issues encountered by orders to uphold customer satisfaction.
• Support in facilitating communication among stakeholders and project initiatives.
• Assist in analysing processes, proposing enhancements, and contributing to efficiency efforts.
• Foster a culture of transparency and accountability within the team.
• Assist in conducting test orders, tracking journeys, and suggesting improvements.
• Support in OMS-related configurations or enhancements.
• Collaborate with the product team to ensure timely delivery of brand enhancements.
  
  

What You’ll Need To Succeed

• Fluent in English, Arabic (preferred)
• Tools: Confluence, Power Point, Excel, OMS, SFCC
• Proven experience (ecommerce, retail, project management, or related fields)
• Great communication skills, Critical thinking, and analytical skills
• Experience with the local market is preferred (as a customer and/or supplier)
• Ideas - Excited to draw findings from figures and data.
• A hunger to deliver truly transformational impact. This role is not for the timid!
  
  

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.