Senior Customer Success Representative, KSA

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a results-driven professional with strong software selling skills and a passion for customer success? If so, joining our dynamic team in Riyadh offers you the opportunity to make a significant impact by achieving renewal quotas and fostering lasting customer relationships in a thriving market.

About The Team

The customer success team at Nutanix is a dynamic and collaborative group. This team prides itself on a culture of being both hungry and humble, where members work together towards achieving shared goals, particularly in customer renewals. The team is dedicated to fostering a positive and engaging customer experience while driving retention and success within the client base. With a strong emphasis on cross-collaboration and teamwork, the mission of the customer success team is to create a steady and healthy ecosystem for customer engagement, ensuring clients derive maximum value from Nutanix's offerings.

You will report to the Customer Success Manager, who leads with a focus on empowerment and team collaboration. The hiring manager has extensive experience in emerging markets and brings valuable insights into customer success strategies. The work setup for this role is hybrid, requiring the new hire to be present in the office at least twice a week to facilitate team interaction and communication.

Your Role

• Achieve renewal quotas on time to maintain company retention rates.
• Engage with customers regularly for value-added progress checks.
• Liaise with field sales representatives, channel representatives, and partners.
• Coordinate with internal teams such as finance, sales ops, and rev ops.
• Complete new hire training and acclimate to the company culture within the first 90 days.
• Develop a steady and healthy ecosystem within the assigned sub-region.
• Operate independently and become the primary contact for clients in the mapped area by the end of the first year.
• Foster teamwork and collaboration to achieve shared renewal targets.
  
  

What You Will Bring

• 8+ years of experience in customer facing sales roles.
• Strong software selling skills and experience in quota carrying positions.
• Technical understanding of software licensing and renewals processes.
• Excellent communication and interpersonal skills, with a positive attitude.
• Proficiency in forecasting or sales forecasting tools, knowledge of Clari and SFDC (Salesforce.com) is preferred.
• Ability to work effectively under pressure.
• Ability to engage and collaborate with cross-functional teams and customers.
• Fluency in English; proficiency in Arabic is a plus.
  
  

Work Arrangement

On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager.