Senior Client Advisor - KSA

Job Responsibilities

The Senior Client Advisor represents the Company with clients. He/She is a professional in the sales of Luxury Goods, puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. He/She will be asked to utilize his/her expertise to boost revenue through strategic client engagement and proficient sales techniques. He/She cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store.

Responsabilities

Aim of his role

• To offer the customer a pleasant experience, through an efficient and friendly attitude; however, always under the guidance of the team and their superiors.
• must represent the brand, have a professional attitude, captivate the customers, keep the standards of the store, act actively in the sales, work in the team.
• is responsible for all the activities that are part of the business (stock, sales, supply of goods, cash register management, visual activities).
  
  

Sales

• Responsible for the sales process following the Company standards (“Loro Piana Selling Ceremony”)
• Provides and maintains a high level of customer service
• Help to run all activities in the store (describing goods, supplying the stock, general running of the store, keeping the cash book).
• Work as part of a team to maximise the income of the store
• Demonstrate and respect the most successful operations and methods of the company and vendors
  
  

Product

• Have a good knowledge of the product, good customer service, friendly and efficient attitude in order to maximise the daily operation of the company.
• Have accurate knowledge of the product and be able to express it. Good sales skills and operational skills to increase sales and profit
• Communicate all requirements and market trends to the Store Manager
  
  

Client Management and CRM

• Continuously deliver Loro Piana brand to our customers and colleagues
• Encourage customers to join our mailing list
• As a member of the team, work to achieve the company's objectives, paying particular attention to the "relationship with the customer".
• Show legendary service to the customer and give preference to activities that serve to satisfy the customer, in order to increase sales and prevent loss of profit.
• Actively promote the company standards
  
  

Profile

Skills And Abilities Required

• Relevant work experience as Client Advisor in a luxury boutique
• Aligned with the Brand identity and detail oriented
• Passion and high motivation for Loro Piana products and Brand
• Excellent interpersonal, teamworking and problem-solving skills
• Good stress management, flexibility and adaptability
• Fluent Arabic and English, both spoken and written; other languages are a plus
  
  

Additional Information

He/She will be also responsible for the following:

Stock

• Assist in maintaining the stock in an orderly manner to increase sales.
  
  

Visual

• Understand the business principles of visual merchandising (the discipline of presenting merchandise in the best possible way to achieve the best results).
• Assist the Store Manager in the process of merchandising and displaying merchandise to increase sales