Senior Client Advisor

Mission

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

Job Responsibilities

Main role & responsibilities

Sales Performance

• Engage in upselling, cross selling and multiple selling for all product categories
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager
• Provide customer feedback on products, especially newly launched products
  
  

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
  
  

Store Operations

• Perform store duties as assigned by team leaders and management
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
  
  

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
• Support during Store stock take and cycle-counts
  
  

Store Maintenance

• Maintain proper visual merchandising according to company guidelines
• Maintain a safe and clean store environment and implement daily housekeeping duties
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require
  
  

Profile

Profile Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale Strong expertise in Menswear category Bachelor’s Degree or equivalent is preferred Manages his/ her image standards on a high level Strong selling and communication skills are necessary Excellent relationships skills, self-reliant, friendly and patient Organization, professionalism, self-confidence Strong customer service skills Computer skills and Retail management system knowledge Goal oriented approach, multitasking Strong knowledge and/or interest for fashion/luxury industry Fluent English, knowledge of other languages is a plus