Senior Associate - Call Center

Bupa Arabia


Date: 2 days ago
City: Al Khobar
Contract type: Full time
Job Description

  • Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that provide accurate information on networks, treatments, paperwork requirements, and general queries.
  • Resolve and input provider that requests into system

according to established guidelines.

  • Ensure proper, accurate records, files, databases are set up and maintained.
  • Highlight any recurring problems and accordingly take

corrective actions to resolve the case.

  • Interpret multiple systems for preauthorization’s, claims research, contract interpretation, and provider network status.
  • Identify internal and external customer trends and strive to continuously improve service delivery.
  • Manage member complaints to resolve issues to full customer satisfaction

Skills

  • Ability to use computers and navigate through software applications.
  • Ability to multi-task in a fast-paced changing environment and work well under stress
  • Strong trouble shooting, problem-solving and analytical skills
  • Excellent follow up skills
  • Ability to resolve issues effectively

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