Senior Analyst - Customer Insights & Analytics

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.

Knowledge@BCG consists of the Knowledge Team (KT), Data & Research Services (DRS) and Knowledge & Collaboration Solution (KCS). KT is a group of experts within respective fields or areas providing industry, functional and geographic expertise to consulting teams. KT members are aligned to Practice Areas, sometimes serving as members of case or project teams. KT offers insight into a topic or function derived from BCG's knowledge base and case/project experience. The members of our DRS team work alongside consulting team colleagues to bring advanced research capabilities to support projects and clients. KCS team is a cross-functional team equipping BCGers with internal and external knowledge resources and digital collaboration tools, enabling them to work smarter and with increased productivity

What You'll Do

Center for Customer Insight (CCI) develops strong know-how on the global market and consumers via various proprietary researches, and we combine proprietary and existing tools to tailor programs. Besides, the team has strong capabilities and experience to manage and conduct client-specific researches.

As a Senior Knowledge Analyst (SKA) within Knowledge Team in KSA, you will work in a growing global team , with primary focus on the Middle East region and its clientele, providing consumer research expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advisory.

• You'll serve as a thought partner and content expert to case teams and topic/sector leaders, helping structure and solve complex issues.
• You will be responsible for designing of research studies – questionnaire preparation, survey execution, data quality management – monitoring as well as conducting surveys when needed, field work management, agency management, etc.
• You will provide analytical services (e.g. qualitative and quantitative data analysis, comfortable with SPSS and data analytics techniques such as Segmentation, Regression, Cluster, etc.)
• You will also help design and execute qualitative research studies – discussion guide preparation, moderation of in-depth interviews and focus group discussion, field work management, agency management, etc.
• Additionally, you will support the team in developing existing & new intellectual property and knowledge assets.
• You will work on commercialization efforts for the topic/sector, in conjunction with business leaders, supporting marketing efforts, conferences and publications.
• As a Senior Knowledge Analyst, you will assist with on-boarding, training and guiding junior colleagues and share best practices within the team, as needed
• You will also own daily basis support workflow, activities, and output of the CCI CoE, supporting teams on ad hoc requests and deliver on need ensuring highest quality response.
  
  

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What You'll Bring

• 3-5 years of working experience in consumer research firms, or experience with other companies / firms focused on consumer insights
• Bachelor/Master degree from a reputed university with demonstrated academic achievements
• Expertise in primary market research for both quantitative and qualitative methodologies, in both B2B and B2C environments
• Deep experience in questionnaire and interview guide developmentExpertise in statistical techniques - quantitative data modelling, Regression, MaxDiff and TURF analysis, Clustering models, customer segmentation analysis amongst other prominent quantitative techniques
• Exposure to different qualitative research techniques: focus group (offline and virtual), in-depth/expert interviews, ethnography etc.Adept at analyzing and interpreting data to identify patterns and solutions, including from surveys and focus group transcripts
• Proficiency with MS-Office Suite, SPSS and exposure to any other data analysis toolsHands-on experience of MR-specific programming and visualization tools is an added advantage
• Good understanding of working with online panels
• Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment
• Native fluency (reading, writing and speaking) in Arabic language, and fluent in English
  
  

Who You'll Work With

As a Senior Knowledge Analyst, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of knowledge positions that allow us to pursue exciting, innovative knowledge careers.

Additional info

The Knowledge Team (KT) is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading edge IP data tools/assets to deliver insight.

BCG's Knowledge Team members are staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information. KT members also support the PA's business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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