Saudi/EMENAT Fossil Service Manager

Job Description Summary

Service Manager supports Sales Manager, CSL (Customer Service Leader) and CFM (Customer Fulfilment Manager) to plan, prepare, and manage execution of Major and Minor outages from identification phase to close out.

He/she is in direct contact with customer to understand their needs and expectations in the identification phase (regular contacts with plant/site team).

He/she supports the identification of the scope based on customer needs and previous outage experience.

He/she supports the alignment of the scope with technical needs (engineering inputs, resource demand and capabilities, tools…).

During outage execution he/she will act as alternative to the Outage Manager and will coordinate with Lead TFAs and offshore supporting function to ensure a smooth execution.

His/her role is to ensure safety, quality, on time delivery and cost targets for outages are achieved. He/she has active role to define and implement ideas to improve productivity.

The role is focused on projects/events in Saudi (but not only) and require frequent travels to sites. During outage execution it will be required to stay on site.

Job Description

Roles and Responsibilities

• Be regular contact point with customer at plant level to proactively understand customer needs and expectation
• Support Sales Manager to identify opportunities
• Support outage event budget preparation, schedule development, outage execution, post outage reporting, and outage warranty execution
• Join and support customer pre outage and post outage meetings
• Support project risk definition, analysis, and mitigation
• Define competences and resources needed for outage execution and request them in the appropriate system
• Support external resource definition and selection including interviews if necessary
• Define tools needed for outage execution and request them in the appropriate system
• Keep close contact with Resource Managers and Tooling centers to ensure resource and tools availability (including 3rd party resources and tools)
• Ensure EHS standards at site are met by working with the Site EHS Specialists to develop and execute FME plans, customer requirements, and overall OneGE EHS plan compliance and completion
• Implement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause Analyses
• Utilize in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Lead the outages coordinating with Lead TFAs and other functions (internally) and with customer (externally)
• Be responsible for identification of extra works and findings
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Support make or buy decision for local activities (including local supplier visits and expediting if needed)
• Define and implement productivity actions and strategies on site
• Acts as a resource for colleagues with less experience. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
• Review and approve the Field Service Report before submitting to customer
• Support definition of recommendation to customer during and after (spare parts, future activities) the outage
• Support CSL and CFMs to prepare Post Outage Review and Lesson Learnt
• Perform other duties as assigned
  
  

Required Qualifications

• This role requires advanced experience in the Services & Outage Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Field Experience and knowledge of O&M Field Work Practices
• Steam Turbine and Generator technical knowledge
• Analytical mindset: demonstrated ability to analyze and resolve problems.
• English proficiency required
  
  

Desired Characteristics

• Proficient in Microsoft Office products (Excel, Word, Power Point)
• Strong oral and written communication skills. Ability to document, plan, market, and execute programs. Established project management skills.
• Arabic language spoken is a very important plus
• Curiosity
• Lean mindset: always looking for improvement opportunities
  
  

Additional Information

Relocation Assistance Provided: No