Saudi Client Service Manager/Director

Saudi Client Service Manager/Director - Experiential Agency - Middle East

Are you a dynamic and strategic professional ready to make your mark in the Experiential Marketing World? We’re on the hunt for a Senior Client Services Manager who thrives on building meaningful client relationships, driving impactful strategies, and leading high-performing teams.

DNA Recruit is working with an Independent Experiential Agency specializing in activations, hospitality, retail, and conferences worldwide, to find them a dynamic Senior Client Services Manager who will report to their Commercial Director. Their people-first culture has earned them recognition as one of the best places to work.

Responsibilities:

• Serve as the primary contact for high-profile clients.
• Build authentic, long-term relationships.
• Drive growth by identifying cross-selling and upselling opportunities.
• Develop and present innovative experiential marketing strategies.
• Analyze market trends and insights to inform campaigns.
• Manage campaign planning and execution to deliver on time, within scope, and budget.
• Collaborate with creative and operations teams for seamless delivery.
• Lead and mentor a team of client services professionals.
• Foster collaboration and adherence to efficient processes.
• Deliver detailed reports on campaign success and areas for improvement.
• Monitor KPIs to ensure alignment with objectives.

Skills & Experience Required:

• Arabic-speaking is a plus.
• Availability for 3 days per week in Madinah.
• Experiential agency experience, preferably with a digital focus.
• Proven track record in retaining and growing client accounts.
• Charismatic and sales-oriented.
• Entrepreneurial mindset with a client-centric approach.
• Proficient in Microsoft Office and CRM tools like HubSpot.

Salary: Up to £100k
Job Reference: AW 11620

All applications are viewed and evaluated according to the role requirements. At DNA we aim to contact shortlisted candidates within 2 weeks. As we often receive a high volume of applications, we are unable to reply to everyone. If you have not heard back from us within 2 weeks, please consider your application unsuccessful - best regards the DNA team.
DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful.

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful.

• We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them.


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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.