Sales Support Specialist, Dammam

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to

LDM & Senior Operations Manager

Your role and responsibilities

• Supports the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions in field instrumentation domain and in the preparation of demanding offers. Provides technical support during the technical meeting, product presentations and negotiations and offers product/ solution/service related training
• Performs analytic and diagnostic studies to determine most suitable technical solution to meet customer needs. Proposes technical solutions for complex enquiries.
• Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.
  
  

Visit customers as required.

• Prepares/supports preparation of technical/commercial offers based on customer specification requirements, Local Business Unit/feeder factory indications and Sales organization directives. Participates in the kick off meeting organized by the project team.
  
  

Handle MRO enquiries from customer portal

• Provides information to the risk review process in accordance with ABB policy and sometimes participates in the risk review assessment.
• Analyzes customer needs and competitor offers through general market information and information provided by the Sales organization. Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results
• Responsible for administrating and managing the sales opportunity and pricing tools. Ensure the automation projects are driven within the organization in line to the global / local directives
  
  
  

Qualifications For The Role

• Bachelor's Degree in Instrumentation / Electrical / Electronics Engineer
• with 6+ years experience in internal sales / sales support role
• Proficient in English / Arabic speaking an advantage
• Essential requirement, must have:-
• Instrumentation know-how
• Strong communication and interpersonal skills for effective customer interaction
• Nice to have the following requirements:-
• Instrumentation know-how
• Readiness to learn about new process applications.
• Proficiency in quotation tools and CRM systems
  
  

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory