Sales Supervisor
ALI BIN ALI
Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Job Description
Individually contributes to achieving the department’s short term objectives through front line showroom selling, delivery of high-end customer service and in-store merchandising in line with brand and division requirements.
Area Of Focus
Individually contributes to achieving the department’s short term objectives through front line showroom selling, delivery of high-end customer service and in-store merchandising in line with brand and division requirements.
Area Of Focus
- Works within specifically defined guidelines, and some variable conditions
- Fast paced retail environment with little margin for errors as dealing with luxury products
- Moderate impact on customer decisions
- Woks in a relatively stable environment
- Frontline interface with walk-in customers, store and inventory team
- Ensure customer service satisfaction and good client relationship.
- Interacts with external walk-in customers to ensure customers satisfaction.
- Make sales calls to new and existing clients
- Collects customer data.
- Set the objectives and budget for own team members and ensure their accomplishment.
- Provides direct supervision to the first line managers including the objective settings, performance management as well as motivating coaching and training.
- Presents on monthly bases sales/ stock analysis to the management team.
- Monitors the competition through market surveys, pricing analysis and product comparison.
- Identifies sales process improvement opportunities and provides information to next level in order to facilitate change or improvement.
- Responsible for stock – Outlet material.
- Responsible to keep the stock in good condition (Price tags, clean and stored properly).
- Responsible for registering the sales (Cash/ Credit Sales).
- Responsible for the daily sales collections.
- Participates in stock auditing with the internal and external auditors.
- Ensures safety and security of products at all times.
- Arranges and maintains the display
- Develops and maintains sales and promotional materials
- Develops and creates presentation of company products and services to current and potential clients
- Maintains sales activity records and prepares sales related reports i.e. daily sales reports, non-moving products
- Develops and maintain the customer database
- Bachelor's degree or equivalent qualification
- 6+ years retail experience in high end jewelry stores with minimum 2 years' experience at a supervisory level
- Professional Qualification in customer service is a plus
- Proficient in MS Office suite
- Fluent in English and Arabic, both written and verbal
- Strong interpersonal skills and ability to communicate with all levels
- Saudi Nationals only
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