Sales Supervisor

ALI BIN ALI


Date: 2 days ago
City: Riyadh
Contract type: Full time
Job Description

Individually contributes to achieving the department’s short term objectives through front line showroom selling, delivery of high-end customer service and in-store merchandising in line with brand and division requirements.

Area Of Focus

  • Works within specifically defined guidelines, and some variable conditions
  • Fast paced retail environment with little margin for errors as dealing with luxury products
  • Moderate impact on customer decisions
  • Woks in a relatively stable environment
  • Frontline interface with walk-in customers, store and inventory team
  • Ensure customer service satisfaction and good client relationship.
  • Interacts with external walk-in customers to ensure customers satisfaction.
  • Make sales calls to new and existing clients
  • Collects customer data.
  • Set the objectives and budget for own team members and ensure their accomplishment.
  • Provides direct supervision to the first line managers including the objective settings, performance management as well as motivating coaching and training.
  • Presents on monthly bases sales/ stock analysis to the management team.
  • Monitors the competition through market surveys, pricing analysis and product comparison.
  • Identifies sales process improvement opportunities and provides information to next level in order to facilitate change or improvement.
  • Responsible for stock – Outlet material.
  • Responsible to keep the stock in good condition (Price tags, clean and stored properly).
  • Responsible for registering the sales (Cash/ Credit Sales).
  • Responsible for the daily sales collections.
  • Participates in stock auditing with the internal and external auditors.
  • Ensures safety and security of products at all times.
  • Arranges and maintains the display
  • Develops and maintains sales and promotional materials
  • Develops and creates presentation of company products and services to current and potential clients
  • Maintains sales activity records and prepares sales related reports i.e. daily sales reports, non-moving products
  • Develops and maintain the customer database

Skills

  • Bachelor's degree or equivalent qualification
  • 6+ years retail experience in high end jewelry stores with minimum 2 years' experience at a supervisory level
  • Professional Qualification in customer service is a plus
  • Proficient in MS Office suite
  • Fluent in English and Arabic, both written and verbal
  • Strong interpersonal skills and ability to communicate with all levels
  • Saudi Nationals only

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