Sales Management Officer

Job Summary

The Sales Management Officer plays a key role in enhancing Detasad’s sales effectiveness through the management of sales operations, pipeline tracking, and bid-support activities. The role collaborates closely with business domains — including Government, Enterprise, Industrial, EPC & Telcos, and Channel Sales & Partnership — as well as with the Bid Department, Marketing, and other stakeholders to ensure accurate CRM data, insightful forecasting, and timely proposal delivery.

The ideal candidate is analytical, detail-oriented, and process-driven, with a strong ability to coordinate across departments and drive initiatives that support revenue growth and operational excellence.

Key Responsibilities

1. Sales Operations & Reporting

• Maintain and optimize the CRM system to ensure accurate tracking of leads, opportunities, and customer accounts.
• Generate weekly and monthly sales dashboards, forecasts, and KPI reports for executive management.
• Operate and manage customer portals, sourcing platforms, and related systems.

2. Pipeline & Forecast Management

• Monitor the sales pipeline across all business domains, highlighting potential risks and growth opportunities.
• Collaborate with presales and bid managers to update opportunity stages, close plans, and next-step actions.

3. Cross-Functional Collaboration

• Serve as the focal point between Sales, Bid, and other internal teams to ensure coordination and compliance with company guidelines.
• Facilitate alignment meetings, document action items, and ensure timely follow-up and closure.

4. Process Improvement & Enablement

• Develop and maintain sales operations handbooks, templates, and standard operating procedures (SOPs).
• Analyze workflows to identify bottlenecks and propose process enhancements that improve efficiency and win rates.

5. Bid & Proposal Support

• Collaborate with the Bid Department to compile proposal documentation, compliance matrices, and pricing inputs.
• Coordinate with Legal, Finance, and Technical teams to streamline RFP/RFI responses and ensure submission quality.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Marketing, IT/AI, or Telecommunications.
• 4–6 years of experience in sales operations, sales support, or sales analytics — preferably within the ICT, telecom, or professional services sectors.
• Proven proficiency in CRM platforms (Salesforce preferred), Microsoft Excel, PowerPoint, and AI-enabled analytics tools.

Skills & Competencies

• Analytical & Detail-Oriented: Strong numerical aptitude and ability to extract insights from complex sales data.
• Communication: Excellent written and verbal communication skills in English; Arabic proficiency is an advantage.
• Organization & Prioritization: Ability to manage multiple tasks effectively under tight deadlines.
• Collaboration: Strong interpersonal skills; builds trust and alignment across departments.
• Proactivity: Self-motivated and forward-thinking, with a continuous improvement mindset.

End date of Applications: 31-10-2025