Sales & Customer Lifecycle Manager

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

The incumbent will be responsible for managing repeat sales through managing the longevity of the customer lifecycle. This individual will be tasked with managing the overall retention of the subscriber base through the field sales team dedicated to Win back Sales.

In this role, you will:

• Develop a sales strategy for meeting the business plan numbers developed by the group
• Working with backend & strategy teams for Product, pricing, consumer promotions & B2B campaigns
• Hiring sales resources and maintaining optimal team size to achieve sales targets
• Setting Key Performance Indicators (KPIs) for sales at all levels in coordination with the strategy team
• Analyzing & reporting sales KPIs on periodic basis to the business head(s)
• Responsible for setting monthly/quarterly targets of the sales team in coordination of strategy team
• Continuously observing listings trends, product performance as well as suggesting changes accordingly
• Overseeing P&Ls in order to maintain regional business profitability as per the business plan
• Responsible for maintaining relationships with repeat clients to keep them satisfied and promote future business opportunities
• Evaluating new development opportunities to grow overall business
• Continuous coaching for team members by helping team members reach their full sales potential, and the ability to support and motivate sales members is essential
• Responsible for Training Need Assessment (TNA) of the regional sales staff
• Executing sales training program based on TNA in coordination with sales strategy heads
• Initiating performance improvement interventions with the help of sales strategy team
• Working with sales ops teams to ensure optimal service levels and smooth agency and customer operations
• Overseeing market research and competitor and customer analysis on regular basis
• Raising process requirements to tech and strategy teams for optimal sales operations
• Suggesting improvements to the company portal for the enhancement of sales
• Conducting market outreach events and expos to enhance agency and client base
• Representing the company at expos and other real estate events
• Forging good working relationships with regulatory bodies for smooth operations
• Conduct frequent market visits alongside the sales teams to keep field knowledge intact
• Conducting morning meetings with teams to give direction regularly
• Overseeing special projects as assigned by the line manager

• Bachelor's degree in business administration, marketing, communications, or relevant field
• At least 8 years of previous sales management or customer life cycle management
• Proven Commercial sales executive experience, meeting or exceeding targets
• In depth knowledge of commercial avenues
• Solid understanding of market research and data analysis methods
• A deep understanding of the market services/products
• Understanding of tech platforms sales
• Ability to accurately forecast sales
• Ability to analyze data to find trends and problems
• Outstanding communication and interpersonal skills
• Analytical mind with excellent data collection and analysis skills
• Excellent organizational and time management skills
• Strong team orientation, communication, creative & analytical skills
• Adaptability
• High level of integrity
• Highly organized and detail oriented
• Ability to listen to and speak with clients, sales members, and other managers is essential for effective real estate sales managers

• High-performing and fast-paced work environment
• Comprehensive Health Insurance
• Rewards & Recognition
• Learning & Development

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Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.