Sales Back Office Expert

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Maritime

We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.

About The Role

We are looking for a Sales Back Office Expert to provide the Saudi Arabia Regional Headquarters team with professional and timely administrative support.

The position reports to the Maritime Country Manager of Saudi Arabia and is based in Al Khobar.

Key Accountabilities

• Serve as backup for customer contact to secure the highest level of responsiveness.
• Support gathering and preparing presentations, documents, information material, and various data to assist the sales team and the sales management team in preparing customer interaction, internal meetings or business planning and sales steering activities.
• Participate and actively contribute to the internal sales team.
• Keep an overview of current contracts and in alignment with the sales team initiate adequate renewal actions.
• Prepare in a timely manner professional quotation, contracts, contract renewals upon input from the sales team and according to standardized formal processes, content and layout.
• Help identify sales opportunities by applying defined standards for verifying and qualifying business leads that were identified by sales or marketing & communications teams. Delegate resulting sales opportunities to the sales team.
• Support the sales team and the marketing & communications team with arranging, executing, and following up on marketing and communication activities.
• Support on request in following up with customer invoicing claims and account receivables.
• Coordinate and support the maintenance of customer address and contact data, customer activity data, and opportunity data in the CRM to enable professional after-sales service and reliable sales performance management (e.g. Sales Pipeline Management).
• Where applicable, coordinate and arrange on request external and internal meetings and assist with related follow-up activities.
• Be a single point of contact across business areas for customer portal access management and distribution of invitations to bid
• Monitor communications and social media pages and ensure clients’ queries are addressed by relevant persons.
  
  

What we offer

• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave Household Moving, Hajj Leave, Exam leave, Unpaid leave)
• Pension and Insurance Policies (Group Term Life Insurance, Accident Insurance, Medical Insurance)
• Additional Benefits (School fee contribution, Long Service Awards, Mobile Phone Reimbursement, Housing Allowances)
• Profit share
• Being part of a truly international company with 160 years of heritage in a transitioning industry
• Working with great colleagues who value teamwork and flat hierarchies
• An international dynamic working environment that supports personal and professional growth
  
  

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About You

Position Qualifications & Skills:

• Bachelor's degree, preferably in Business Administration, from a well-known University
• Approximately 2-3 years of experience in a similar sales back office role
• Self-driven and highly engaged professional
• Excellent communication and influencing skills
• Inspired by taking ownership and working in a global network
• Organized/Structured with an eye for details
• Commercial awareness and a customer-centric mindset
• Fluent in English & Arabic
• Excellent PC skills (MS Office, Salesforce, or other ERP applications)