Sales Applications Support - Saudi Arabia - #17150

Rawaj - Human Capital Management

Date: 2 weeks ago
City: Riyadh
Contract type: Full time

The Company:

Our Client is known for its diverse business interests ranging from automotive to investments and more. As we continue to expand our footprint and serve our clients, we are seeking a Sales Support Officer with a keen understanding of the investment landscape to bolster our sales operations and enhance client relations.

What you will do:

  • Ensure support to business users for issues related to ISELL sales cycle without loss of sales due to system issues. Eg
    • HHC applications
    • Order Management
    • CRM
    • Roadnet
    • Incentives and Commission
  • Keep track of IT hardware used by the sales team (Eg. HHC, Printers, Docking stations, related accessories). This includes receipts from the supplier, issues and receipts by the sales team.
  • Coordinate with internal servicing team and supplier for the Hardware repairs.
  • Ensure HHCs are synchronizing to comm-servers either thru LAN, GPS or WIFI as not to affect sales operations.
  • Responsible to keep documentation for asset’s finance auditing.
  • Work as interface between BTD and sales department to resolve issues and communicate new business requirements.
  • Act as first point of contact for all issues related to BTD for operations team linked to order to cash cycle.
  • Should take initiatives to resolve sales user issues. Coordinate with BTD team to resolve the user issues with minimum loss of business.

What they expect from you:

  • Bachelor's degree in Computer Science, Master's degree in Computer Science is advantageous.
  • Minimum 3 years of experience in supporting Sales solutions and sales hardware management.
  • Previous experience with Sales Force automation application – Sales Buzz.
  • Previous experience with MDM - SOTI.
  • Skills in Oracle apps, Oracle/SQL database query techniques, and testing procedures.
  • Deep understanding of sales cycles in the Consumer Packaged Goods (CPG) industry.
  • Ability to provide technical guidance to developers for building custom objects.
  • Effective written and verbal communication skills.
  • Flexibility to work shifts and travel to remote locations as needed.

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