Sales Account Manager needed!

As an Enterprise Account Manager specializing in Microsoft Cloud Solutions, you will be responsible for building and expanding strategic relationships with Enterprise clients. Your focus will be on establishing and nurturing high-level, long-term relationships with clients, working closely with Microsoft Saudi Enterprise Team positioning Microsoft Cloud solutions as critical components of their digital transformation strategies. You will act as a trusted advisor, collaborating with executive stakeholders to drive solution adoption, maximize revenue opportunities, and deliver impactful business outcomes through Microsoft technologies.

In this role, you will develop and implement account strategies, cultivate strong client relationships, understand business objectives, and align Microsoft Cloud solutions to address client needs. As the main point of contact for client interactions, you’ll collaborate with Microsoft Saudi Enterprise Team and Ctelecoms internal teams to ensure seamless customer experiences and provide strategic advice based on industry trends.

Tasks And Responsibilities

• Develop and execute tailored account strategies to drive revenue growth for Microsoft Cloud solutions within assigned Enterprise accounts.
• Build and maintain influential relationships with C-suite executives, IT leaders, and key decision-makers to gain a deep understanding of their business objectives and strategic priorities. Align Microsoft Cloud solutions to address their evolving needs, driving transformation and innovation.
• Understand client business goals, challenges, and priorities, ensuring Microsoft Cloud solutions align with their evolving needs.
• Act as the primary point of contact for high-level client engagements, addressing inquiries, managing escalations, and ensuring a seamless experience that results in strong customer satisfaction and loyalty.
• Lead clients in their digital transformation journeys by advising them on how Microsoft Cloud solutions can optimize their operations, increase agility, and enhance business efficiency.
• Provide regular forecasts, reports, and updates on account performance, pipeline development, and revenue growth to internal leadership teams.
• Work closely with internal teams, such as presales, solution architects, project managers, and technical engineers, to provide a seamless end-to-end customer experience.
• Proactively identify opportunities for upselling and cross-selling to maximize revenue growth.
• Lead contract negotiations, ensuring favorable terms for both clients and the company.
• Coordinate with Ctelecoms finance, legal, and procurement teams to ensure all client dealings and contracts are in alignment with internal processes and policies.
• Identify and mitigate risks within your accounts, such as potential churn, by addressing client concerns proactively and maintaining high levels of engagement.
• Conduct regular business reviews and budget discussions with clients, providing insights, recommendations, and value-added services.
• Ability to assess client needs, identify challenges, and propose comprehensive Microsoft cloud-based solutions that drive efficiency, productivity, and innovation.
• Work with Microsoft Saudi Account Executives and third-party vendors to collaborate on mutual opportunities and enhance the overall solution offering for clients, driving additional value from Microsoft Cloud services.
• Collaborate with Ctelecoms marketing team to develop customer case studies and success stories that highlight the impact of Microsoft Cloud solutions on client business outcomes.
• Stay informed of industry trends, competitive landscape, and emerging technologies within the Microsoft Cloud ecosystem, offering clients strategic advice based on market insights.
  
  

Qualification (Education/Work Experience)

• Bachelor’s degree in Business Administration, Information Technology, or a related field; an MBA is a plus.
• A minimum of 5 years in enterprise-level account management, with demonstrated success in managing complex, high-value accounts in the cloud computing space. Experience in driving digital transformation strategies with Microsoft Cloud solutions is essential.
• Proven experience managing large, enterprise-level accounts, with a focus on digital transformation and technology adoption strategies.
• A proactive mindset, with a focus on continuous improvement, client success, and adaptability in a fast-paced, changing technology landscape.
• Strong understanding of cloud computing principles, particularly Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
• Strong business acumen and the ability to articulate how technology solutions impact client business outcomes.
• Exceptional communication, negotiation, and interpersonal skills, with a proven ability to build credibility and rapport with a diverse range of stakeholders.
• Excellent problem-solving skills.
• Exceptional networking skills, with an ability to influence decision-makers at all organizational levels, including C-suite executives.
• Results-driven approach with a focus on customer satisfaction, retention, and revenue growth.
• Proficiency in Microsoft Products, including Microsoft 365 and Microsoft Azure.
• Willingness to travel 50% within the assigned region.
• Experience with customer relationship management tools like Salesforce or Microsoft Dynamics to manage account data, track opportunities, and produce accurate sales forecasts.
• A minimum of 5 years of experience in cloud solution sales, with a track record of meeting or exceeding sales targets, particularly in the context of Microsoft Cloud solutions.
• Recommended: Relevant foundational certifications such as Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900) are required.
  
  

Industry

• IT Services and IT Consulting