Rooms Manager - vocoRiyadh

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Exceptional design meets contemporary comfort at voco Riyadh . We’re on King Fahad Road at the heart of the city’s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.

Responsibilities:

• Oversee daily operations of Front Office, Housekeeping, Concierge, and Guest Services.
• Ensure seamless coordination between departments to optimize guest satisfaction.
• Manage room inventory, occupancy, and rate strategy in collaboration with Revenue Management.
• Monitor and ensure cleanliness, maintenance, and overall presentation of guest rooms and public areas.
• Champion the voco guest experience by delivering warm, thoughtful, and personal service.
• Handle guest complaints and feedback professionally and promptly.
• Implement service recovery strategies and continuously improve guest satisfaction scores.
• Lead, train, and develop a high-performing Rooms Division team.
• Conduct regular performance reviews and support career development.
• Foster a positive and inclusive culture aligned with voco’s brand values.
  
  

Requirements:

• Degree or Diploma in Hospitality Management or a related field.
• Minimum 3–5 years of experience in a similar role within upscale or lifestyle hotels.
• Previous experience with IHG brands (especially voco) is highly preferred.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of rooms operations, budgeting, and revenue optimization.
• Proficient in Opera PMS, Microsoft Office, and IHG systems.
• Ability to handle pressure and resolve guest issues efficiently.
  
  

In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the VOCO Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to VOCO and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.