Roadside Assistance Coordinator

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Key Responsibilities

• Answer incoming calls from roadside assistance vendors, assess the situation, and determine the best course of action.
• Coordinate with service providers such as RSA vendor, Track the status of service providers and provide updates to customers.
• Communicate effectively with stranded motorists to assess their needs, Offer solutions to non-emergency problems like flat tires, dead batteries, or lockouts.
• Document all actions and communications for record-keeping and billing purposes. Follow up with customers to ensure their satisfaction with the service received.
• Ensure the safety and comfort of stranded customers while waiting for assistance, Handle complaints and disputes in a professional and timely manner.
• Ensure timely and safe delivery of roadside services to customers. Monitor and manage performance metrics to meet service level agreements.
• Coordinate the activities of roadside assistance vendors. arrange training, guidance, and support to vendors.
• Handle escalated customer issues and complaints, ensure high levels of customer satisfaction through effective communication and problem resolution.
• Oversee the dispatch and tracking of service vehicles. Maintain accurate records of service calls and outcomes.
• Manage the daily operations of the fleet, ensuring vehicles are used efficiently and safely.
• Schedule and oversee regular maintenance and repairs to ensure vehicles are in optimal condition.
• Ensure all fleet activities comply with safety regulations and company policies.
• Evaluate and manage relationships with service providers and suppliers.
• Monitor drivers and other fleet personnel.
• Track vehicle performance, fuel usage, and other metrics to optimize fleet efficiency.
• Coordinate, document with Insurance companies arrange accident and claims for Lucid Fleets.
• Maintain accurate records of vehicle maintenance, expenses, and performance.
• Ensure all operations comply with company policies and safety regulations. Conduct regular safety audits and implement corrective actions as needed.
  
  

Skills And Qualifications

• Strong Communication Skills: Ability to communicate clearly and effectively with customers and service providers.
• Capable of managing multiple tasks and high-pressure situations simultaneously.
• Focused on providing excellent customer service and managing customer expectations.
• Familiarity with GPS and dispatch software, Familiarity with dispatch software and GPS tracking systems.
• Ability to make quick decisions and solve problems efficiently.
  
  

Experience And Education Requirements

• A degree in business, logistics, or a related field is beneficial.
• Experience in RSA & fleet management, particularly with automotive fleets, is important.Strong communication, and problem-solving skills are essential.
  
  

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies : Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

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