Retail Admin

MAIN PURPOSE

Manage all the administrative side of the retail business, including and not limited to:

Data entry into the system, Invoicing, Reception of goods, shipping and deliveries to retail network and wholesalers, receipt of orders and follow up until deliveries, follow up on delivery authorization, monitoring of credit limits, communication with retailers on all of the above, etc.

Specific emphasis to be put on retail including managing the after sales service operations.

Implementation of the brand’s marketing activities within the Retail network, specifically Riyadh Boutique.

Key Responsibilities

RETAIL (include after sales service tasks)

• Support Retail Director & Boutique Manager in organizing the Retail operations
• Archiving and e-archiving.
• Weekly meeting organization & follow up on the minutes of meetings for execution
• Client and boutique stock after-sale
• Monitor and follow up on the after-sale of client & boutique stock, ensure efficient after sale service.
• Boutique Stock management
• Ensure accurate monthly stock take on watches and accessories
• Prepare in advance the allocation call with confirmation of watches to be picked up / the replenishment / special requests
• Stock replenishment, request and follow up on stock request
• Manage Boutique service providers & suppliers
• Coordinate with marketing department on boutique snag works, ensure boutique appearance is at the highest standard.
• Manage boutique supplies (stationaries, groceries…) and petty cash usage, ensure boutique is sufficiently supplied and petty cash is accurate at any time.
• Retail polices & procedures
• Familiarize with retail policies and procedures. Responsible of invoicing and all back office related procedure.
• Documents filing (invoices, transfers, consignments, cash collection….)
• Marketing material &Gifts
• Maintain sufficient stock of marketing related stock (shopping bags, catalogue, data collection card, business card…)
• Track given out cooperate gifts, replenish accordingly.
• Boutique Hospitality & Well being
• Prepare and serve coffee, tea, and other beverages to clients with attention to quality and presentation.
• Maintain cleanliness and organization of the boutique floor, back office areas, and client washroom facilities.
• Ensure all areas are consistently tidy, well-stocked, and welcoming throughout operating hours.
• Monitor and replenish supplies including beverages, linens, and restroom amenities.
• Provide friendly, professional customer service while maintaining the boutique's atmosphere.
• Support daily opening and closing procedures.
  
  

SALES

• GEMINI System Processing
• Data Entry into the system (New references, prices, updates, etc)
• Processing of clients orders in Gemini within 24 hours
• Checking of all invoices created and to ensure its accuracy prior to sending to client for payment.
• Timely invoicing of valuables & accessories to wholesale clients
• Administrative work
• Process all claims and returns (for whatever reason) ensuring that we are following up on all the Richemont procedures
• Booster & B/I Earth maintenance
• Customer After Sales Service
• Receive from client and re-ship to HQ all CASS pieces and ensure constant flow of
  
  

information towards the clients and boutiques.

• Follow up on all CASS
• Creation of after sales estimates for retail clients.
  
  

MARKETING

• Retail Marketing Support
• Support Marketing team with retail events/activations in the internal boutiques network.
• Support Marketing team on an ad-hoc basis for all logistics needs pertaining to retail as required
• Coordinate, order and deliver merchandising material to boutiques and customer gifts with the marketing team lead and logistics.
• Set up of system of give-away allocation for retail boutiques.
• Support Marketing team with boutique shoots and timepiece presentations to media.
• Support Marketing Executive (Celine Schmit) with all marketing retail related tasks when needed (maintenance, pest control, PR collection carnet logistics, VM implementation etc).
• Follow up with TDM management/team for any pending marketing activities (TDM SoMe posts, special TDM campaigns).
  
  

Education

JOB PROFILE:

Bachelor’s degree or equivalent

Required Experience

Up to 3 years of experience in Sales and/or Marketing.

Technical Skills / Abilities

• Good command of MS Office tools, with a focus on Excel.
• Excellent command of English. Other languages are a plus (French, German, Arabic).
• Good business writing ability (concise and to the point) for reports and business communication.
• Ability to present information and answer queries efficiently (verbal communication).
  
  

Personal Skills

The successful candidate will have the following personal qualities:

• Good sense of organization.
• Team player.
• Positive ‘I can do’ attitude.
• Can handle working under pressure and/or emotional situations (Month closing, upset clients, etc).
• Meet commitments and deadlines.
• Meets challenges & resourcefulness.
• Generates suggestions for improving work and develops innovative approaches and ideas.
• Demonstrates accuracy and thoroughness … Attention to details.
• Completes work in timely manner and strives to increase productivity.