Reservation Manager
IHG Hotels & Resorts
Date: 2 days ago
City: Riyadh
Contract type: Full time
We’re looking for a results-driven Reservation Manager to lead our reservations team. As part of the IHG family, you’ll manage all aspects of the reservation process, ensuring maximum occupancy and revenue while delivering exceptional guest service. You’ll oversee booking strategies, coordinate with sales and front office teams, and ensure smooth, efficient operations aligned with IHG brand standards.
Key Responsibilities
Manage the reservations team, providing leadership, coaching, and performance feedback.
Oversee daily reservation operations, ensuring accuracy and efficiency.
Develop and implement strategies to maximize room occupancy and revenue.
Monitor booking trends, analyze data, and adjust strategies accordingly.
Ensure all guest inquiries and booking requests are handled promptly and professionally.
Collaborate closely with Sales, Revenue Management, and Front Office departments.
Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.
Prepare regular reports on reservations performance and forecast future demand.
Ensure compliance with IHG brand standards, policies, and procedures.
Key Skills & Experience
Proven experience in hotel reservations management or related roles.
Strong leadership and team management skills.
Excellent communication and customer service abilities.
Analytical mindset with proficiency in reservation systems and revenue management tools.
Ability to work under pressure and meet targets.
Knowledge of distribution channels and online booking platforms.
Flexibility to work varied shifts, including weekends and holidays.
At IHG, we care about our people and guests. When you join us, you become part of a global family dedicated to delivering True Hospitality for Good.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Key Responsibilities
Manage the reservations team, providing leadership, coaching, and performance feedback.
Oversee daily reservation operations, ensuring accuracy and efficiency.
Develop and implement strategies to maximize room occupancy and revenue.
Monitor booking trends, analyze data, and adjust strategies accordingly.
Ensure all guest inquiries and booking requests are handled promptly and professionally.
Collaborate closely with Sales, Revenue Management, and Front Office departments.
Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.
Prepare regular reports on reservations performance and forecast future demand.
Ensure compliance with IHG brand standards, policies, and procedures.
Key Skills & Experience
Proven experience in hotel reservations management or related roles.
Strong leadership and team management skills.
Excellent communication and customer service abilities.
Analytical mindset with proficiency in reservation systems and revenue management tools.
Ability to work under pressure and meet targets.
Knowledge of distribution channels and online booking platforms.
Flexibility to work varied shifts, including weekends and holidays.
At IHG, we care about our people and guests. When you join us, you become part of a global family dedicated to delivering True Hospitality for Good.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Fixed Networks Lead – Engineering & Networks
Accenture Middle East,
Riyadh
4 hours ago
Accenture Technology:Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they...
Planning Manager (Head of Planning )
Parsons Corporation,
Riyadh
7 hours ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find...
Assistant Project Engineer - ELV
WSP in the Middle East,
Riyadh
11 hours ago
Job Description""At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as...
