Reservation Agent (Saudi National )
Accor
Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Company Description
Mӧvenpick Hotel & Residences Riyadh
Job Description
We are seeking a dedicated and professional Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.
Mӧvenpick Hotel & Residences Riyadh
Job Description
We are seeking a dedicated and professional Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.
- Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy
- Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail
- Provide comprehensive information about our facilities, services, and local attractions
- Anticipate guest needs and proactively offer personalized recommendations and solutions
- Collaborate with various departments to fulfill guest requests and resolve any issues promptly
- Maintain up-to-date knowledge of property offerings, promotions, and local events
- Uphold the highest standards of customer service excellence at all times
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Previous Opera experience an asset
- High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset
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