Release Management Lead Specialist

Purpose of Job

Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels.

They undertake complex operational activities including developing software and services release schedules and plan and monitoring implementation through providing needed support. Develop mitigation plan and actions to be taken for the identified risks that may occur when releasing new technology, networks, applications, or services. Guide testing lifecycle from developing test cases, writing scripts, testing methods and execution, and reporting test results.

Job Responsibilities

Release Management

• Conduct research and benchmarking on new release management methodologies and technologies, collect business requirements, and compare current practices with best practices to define accordingly needed improvements
• Gather business expansions plan and requirements, cooperate with relevant stakeholders to set priorities, and draft software and services release schedule and plan in order to meet business needs
• Cooperate with all stakeholders to collect and identify all risks that may occur when releasing new technology, networks, applications, or services, analyze risks and impacts on services and software release scope, schedule, and quality, and provide recommendations and needed actions to develop the mitigation plan
• Responsible for the implementation of ZATCA release management workflows and procedures, evaluate gaps and challenges, and handle ZATCA IT testing lifecycle from developing test cases, writing script, to testing methods and execution
• Monitor software and application releases progress to ensure they are performed on time and within set budget, and recommend corrective actions to be taken to meet or exceed expectations
• Collect detailed updates of all release, maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists
  
  
  

Organization and Operations

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested
  
  
  

People Management

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes
  
  
  

Job Details

Communication and Contacs

Education

Bachelor’s degree in Computer Science, Information Technology, or equivalent is required

Experience

A minimum of 4 years of relevant experience

Competencies

Infrastructure Management - Proficient

Collaboration and Communication - Developing

IT Operations Management - Proficient

Professionalism - Proficient

Database Design and Operations - Proficient

IT Compliance - Proficient

Results Oriented - Proficient

Solving IT Incidents and Problems - Proficient

Customer Focus - Proficient

Information Systems Knowledge - Advanced

Enablement of Change and Innovation - Developing