Regional Trade Compliance & QMS Manager EMEA

About the Role:

As the Regional Trade Compliance & QMS Manager EMEA, you will play a key role in ensuring that all trade activities and quality processes across the EMEA region are fully compliant with international, regional, and local regulations. You will act as a SME and POC for all trade compliance matters while driving continuous improvement of the Quality Management System (QMS) across multiple sites. This position is vital in aligning operations with global standards and fostering a culture of compliance, knowledge sharing, and operational excellence.

Location: Dammam

Key Responsibilities:

Trade Compliance

• Deliver training to staff on compliance requirements, including onboarding and periodic refresher sessions.
• Conduct regular reviews and assessments with sites to identify and close knowledge or process gaps.
• Develop, update, and maintain training materials aligned with customer-specific and legal trade regulations.
• Maintain an up-to-date tracker of Trade Compliance issues and follow-up actions.
• Conduct and document internal DBS Trade Compliance audits and ensure audit trail integrity.
• Serve as SME and regional POC for all Trade Compliance matters.
• Create and revise standard work instructions (SWIs) and training content to support regulatory compliance.
• Monitor and report performance metrics and the progress of Trade Compliance projects and initiatives.
  
  

Quality Management System (QMS)

• Support the translation of SOPs into SWIs and ensure effective site-level deployment.
• Lead continuous improvement initiatives within the QMS, collaborating with regional stakeholders to standardize and scale best practices.
• Drive a knowledge-sharing culture through structured platforms such as knowledge sharing calls.
• Track, monitor, and report the rollout and implementation of SWIs across sites.
• Validate effectiveness of SWIs through shopfloor engagement and feedback.
• Oversee and maintain the Learning Management System (LMS), ensuring accurate setup and updates.
• Develop and sustain training plans, onboarding playbooks, and methods for sites across the region.
• Define structured onboarding programs for new hires and ensure consistent implementation.
• Continuously update and improve training approaches, tools, and methodologies.
• Instruct and support teams on implementing knowledge matrices to evaluate skill levels.
• Track training needs and maintain accurate training records, reporting status to senior management.
• Bachelor's degree in International Business, Supply Chain, Quality Management, or related field.
• Proven experience in Trade Compliance and/or Quality Management.
• Strong knowledge of international trade regulations, export/import controls, and industry-specific compliance standards, mainly in Middle East operations.
• Experience with QMS, SOP/SWI development, and continuous improvement practices.
• Hands-on experience with LMS and training coordination.
• Ability to conduct audits and translate findings into actionable improvements.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Fluent in English (spoken and written); additional languages are a plus.