Receptionist
MBC GROUP
Date: 3 days ago
City: Riyadh
Contract type: Full time
Responsibilities
- Greet and welcome visitors with a professional and friendly demeanor.
- Answer, screen, and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Direct visitors to the appropriate person and office.
- Manage and organize the reception area to maintain a professional appearance.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Address and resolve basic inquiries and complaints from clients and visitors.
- Ensure a high level of customer service is maintained at all times.
- Assist visitors with directions and provide accurate information regarding the organization.
- Maintain and update visitor logs and sign-in sheets.
- Input and manage data accurately in electronic systems and emails.
- Keep accurate records of all incoming and outgoing correspondence.
- Communicate effectively with staff and management to ensure smooth operations.
- Assist with the coordination of office events and meetings.
- Monitor and control access to the premises, ensuring that only authorized personnel are allowed entry.
- Issue visitor badges and maintain records of visitor access.
- Assist the security team with reporting suspicious activities.
- Respond to security incidents and emergencies, following established protocols.
- Coordinate with security personnel to ensure a safe and secure environment.
- High school diploma or equivalent; additional certification in Office Management or Security is a plus.
- Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Hands-on experience with office equipment (e.g. printers).
- Professional attitude and appearance.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- Customer service-oriented mindset.
- Ability to handle stress and remain calm under pressure.
- Strong attention to detail and accuracy.
- Basic knowledge of security protocols and procedures.
- Friendly and approachable demeanor.
- Ability to maintain confidentiality and handle sensitive information.
- Strong interpersonal skills and ability to work as part of a team.
- Ability to respond effectively to security incidents and emergencies.
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