Quality Assurance Director

Job Purpose

The role holder is responsible for executing Specialized’s quality assurance framework by managing process governance, compliance assessments, and continuous improvement initiatives across all business sectors.

He/She ensures alignment with internal policies and regulatory requirements, drives operational excellence, and supports quality-driven decision-making. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures

Core Responsibilities

• Implements a comprehensive quality assurance framework across all business sectors to ensure compliance with internal policies and external regulatory requirements.
• Establishes company-wide quality benchmarks, aligning processes with industry best practices and mandatory standards.
• Drives cross-functional process design efforts to ensure end-to-end governance and alignment with approved functional mandates.
• Conducts quality assessments on risk management, cybersecurity, and regulatory compliance processes to identify gaps and areas for enhancement.
• Collaborates with Governance, Risk, and Compliance (GRC) teams to detect control weaknesses and develop corrective strategies.
• Aligns quality assurance efforts with stc Group’s governance and risk standards to reinforce organizational control structures.
• Continuously improves QA-related policies, procedures, and testing approaches to enhance regulatory alignment and governance impact.
• Drives process reengineering initiatives by engaging stakeholders to eliminate inefficiencies and streamline workflows.
• Promotes a culture of continuous improvement by embedding quality practices into operational routines and service delivery.
• Executes performance optimization strategies to enhance service delivery efficiency and drive measurable improvements in business outcomes.
• Monitors quality metrics across business units and evaluates performance trends to ensure adherence to QA standards.
• Prepares insight-driven reports on QA performance to support leadership decisions and highlight improvement opportunities.
• Facilitates organization-wide quality awareness programs to embed a consistent understanding of standards and compliance expectations.
• Supports customer satisfaction initiatives by aligning quality controls with client expectations and service excellence targets
  
  

Qualifications

Business Administration or Quality

Assurance related filed

Years Of Experience

Minimum of 7 years of relevant experience