Quality and Safety Manager

Overview

Who We Are: 

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!  

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. 

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.  

 

Responsibilities

Develop, deploy, and manage programs based on quality and safety principles to maintain, enhance, and ensure compliance with the existing Quality Management System (QMS) and Safety Management System (SMS).

Key Responsibilities

• Interface with the Customer
• Interface with local and global Quality Management to determine, negotiate, and agree on quality Procedures, Processes, Standards/Specifications, Service Quality, Reliability, and Safety elements of a QMS.
• Determine and enforce, through functional groups, Quality, Safety, and Environmental requirements in accordance with company needs, based on current regulations, Corporate Policy, and customer requirements [requires interpretation of GACA, FAA, EASA, and other regulatory and customer requirements].
• Serve as the primary point of contact for GACA, FAA, EASA, and customer representatives on all quality and safety matters.
• Interpret regulatory requirements and customer specifications to ensure compliance in all operational aspects.
• Represent the organization during regulatory reviews, audits, and inspections.
  
  

Manage Quality System

• Organize and promote corporate-wide quality improvement efforts, including AS9100 implementation and quality system maintenance activities.
• Set QA compliance objectives and ensure targets are achieved.
• Evaluation and development of improved techniques for the assurance of Quality, Reliability, and increased customer satisfaction.
• Assure compliance with national and international standards and legislation.
• Support and implement environmental and health, and safety standards.
• Implement, oversee, and direct the corporate Review, Analysis, and Results reporting of potential defective returns from customers.
• Management of implementation, overseeing, and directing the Quality System documentation and manuals.
• Monitoring performance by gathering relevant data and producing statistical reports.
• Collate and analyze performance metrics and drive through change where targets are not meeting their goal or a negative trend is identified.
• Drive closed-loop Corrective Action Preventive Action (CAPA) activity, assuring Plan Do Check Act (PDCA) effective cycle.
• Promote the creation of Preventive Actions.
• Maintain awareness of the business context and company profitability, including budgetary control issues.
• Identify and deliver relevant quality-related training, coach the regional team to better understand the QMS and its benefits, enabling them to change their way of working.
  
  

Safety Management System

• Responsible for the establishment, implementation, and maintenance of a Safety Management System (SMS) in accordance with GACA, ICAO Annex 19, and industry best practices.
• Develop and maintain the Safety Policy, Safety Risk Management procedures, Safety Assurance processes, and Safety Promotion activities.
• Conduct safety investigations and ensure effective root cause analysis and follow-up actions.
• Promote a positive safety culture throughout the organization by leading awareness campaigns, safety meetings, and training.
• Manage hazard reporting systems, analyze safety data and trends, and report findings to senior leadership and GACA as required.
• Coordinate and oversee safety audits, assessments, and emergency response drills.
• Ensure safety risks are identified, assessed, and controlled proactively.
• Training and Team Development
• Deliver initial and recurrent training programs for Quality, SMS, Procedures, and applicable regulatory requirements.
• Mentor and coach quality and safety personnel to strengthen the internal competence framework.
• Support the onboarding and qualification of technical personnel, including preparation for Repairman Certificate issuance under GACA.
  
  

Audit

• Management of the internal audit program, including the close liaison with Corporate Quality Management.
• Lead the internal audit program, ensuring regular audits are conducted in accordance with internal schedules and regulatory mandates.
• Coordinate external audits from customers, vendors, and authorities.
• Drive corrective and preventive action (CAPA) processes, ensuring effective closure and long-term improvement.
• Promote proactive risk identification and implementation of preventative actions.
  
  

Qualifications

• BS, BSEE, Bachelor's Degree in Aerospace Engineering, Quality Management, or related engineering degree.
• 5 years of broad technical experience in the aviation industry, of which 3 years should be in quality management systems.
• 3-5 years of experience in managing/supervising technical personnel and/or complex activities in the field of aviation maintenance/technical operations and quality management preferred.
• Experience in implementing or managing SMS and QMS in accordance with ICAO, GACA, or EASA guidelines within the aviation industry, preferably in Part 145 organizations
• In-depth knowledge of GACA, EASA, FAA Part 145 requirements, and ICAO Annex 19 standards
• Ability to research and understand customer requirements documents.
• Strong analytical, audit, and problem-solving skills.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities under tight timelines.
• Ability to travel both domestically and internationally, 25% of time
  
  

Our Principles

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude 

What We Offer: 

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program. 

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