Professional Services Director

Job Description

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.

The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.

Help Us Shape The Future Of Communications By

• Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.
• Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.
• Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.
• Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.
• Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.
• Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.
• Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.
• Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.
  
  

Job requirements

What You'll Bring

• 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.
• Proven track record in building and scaling professional services or customer success functions.
• Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.
• Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.
• Strong strategic thinking, with the ability to balance vision with operational execution.
• Excellent stakeholder management and communication skills, with a background in executive-level advisory.
• Regional knowledge of the Saudi and broader MEA market is a strong advantage.
• Arabic language proficiency is a plus
  
  

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus
• Unifonic share scheme (we are all owners!)
• 30 holiday days after the first anniversary
• Your Birthday off!
• Spend up to 25 Business Days per year working from anywhere in the world!
• Paid leave for new parents