Product Support Specialist - Healthcare - #17276
Novasyte
Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Product support specialist - Healthcare
The product support specialist provides technical software support to healthcare professionals and patients who use IQVIA’s healthcare software products. They may work for a software company, a healthcare provider, or a third-party support company in relevant capacity
Job responsibilities
- Working with technical specialist to install IQVIA software
- Configuring IQVIA software modules and features
- Smoke test the releases in UAT where necessary
- Providing training and guidance on how to use software to end users
- Troubleshooting software and integration related issues reported by the client
- Escalating issues to the appropriate teams
- Keeping up-to-date on the latest software releases
- A strong understanding of healthcare software
- Prior experience in supporting systems integration with HL7 a big plus
- Excellent customer service skills
- Native Arabic speaker
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