Principal ServiceNow Solution Architect

Introduction

We are seeking a highly experienced Principal ServiceNow Solution Architect to lead enterprise-level transformations and deliver world-class digital solutions. This role requires deep technical expertise, strategic insight, and strong client engagement skills. The ideal candidate holds a ServiceNow Certified Technical Architect (CTA) certification, multiple Certified Implementation Specialist (CIS) credentials, and fluency in Arabic and English.

Key Responsibilities

Your role and responsibilities

• Lead the solution architecture and design for large-scale ServiceNow implementations across ITSM, ITAM, HRSD, CSM, and other modules.
• Collaborate with business leaders and technical teams to translate strategic objectives into effective ServiceNow solutions.
• Define architecture roadmaps, governance standards, and best practices for scalable platform performance.
• Oversee end-to-end solution delivery, ensuring quality, alignment, and business value.
• Mentor and guide technical teams and architects to continuously elevate delivery standards.
• Partner with stakeholders to identify opportunities for automation and process optimization across the enterprise.
• Stay current with ServiceNow releases and innovations to proactively drive platform advancements.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• ServiceNow Certified Technical Architect (CTA) certification (mandatory).
• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, CSM, ITAM, SPM).
• Proven experience leading ServiceNow solution architecture for enterprise clients.
• 10+ years of ServiceNow experience, including multiple full lifecycle implementations.
• Strong understanding of integration frameworks, data modeling, and security best practices.
• Fluent in Arabic and English, with excellent communication and presentation skills.
• Based in or willing to relocate to Saudi Arabia.
  
  

Preferred Technical And Professional Experience

• Experience in large-scale digital transformation programs in the Middle East.
• Familiarity with ITIL, Agile, and DevOps methodologies.
• Strong leadership skills with the ability to influence and engage at executive levels.