PQ/PD Field Service Engineer
Eaton
Date: 13 hours ago
City: Riyadh
Contract type: Full time
Remote

Want to make a real impact on the environment with a global company that is leading the way? Join us in creating energy-efficient solutions that drive meaningful change. We're not only a power management company; we're a team committed to sustainability, diversity, and innovation. Together, we turn ideas into action, and we Make What Matters Work.
We are looking for a Field Service Engineer to work on (PD products like Switch gears, Electrical Panels, MV units etc…) and working as a Field Service Engineer on PQ products like as UPS's 1ph and 3ph units)
What You’ll Do
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We are looking for a Field Service Engineer to work on (PD products like Switch gears, Electrical Panels, MV units etc…) and working as a Field Service Engineer on PQ products like as UPS's 1ph and 3ph units)
What You’ll Do
- Installation and commissioning of LV/MV switchgears, transformers, and UPS at customer sites
- Provide optimum service support for customers through phone, personal visits, etc.
- Generate service reports for customers after site visits
- Develop service-related trainings for field staff as well as customers
- Perform service activities according to company policies and safety standards
- Develop documentation for service-related issues and resolutions
- Investigate and troubleshoot product service issues
- Identify problems and record solutions for reference purposes
- Educate customer representatives about product usage and maintenance
- Stay updated on industry standards and technical service knowledge
- Address customer inquiries in a timely manner
- Coordinate with various teams to fix product issues
- Inform management on product service issues as observed through interaction with clients
- Bachelor’s degree in electrical engineering (BSc) - preferred
- 5+ years of experience in the Middle East market
- Expertise in testing and commissioning of switch gears, both low voltage (LV) and medium voltage (MV).
- Proficiency with transformers, service electricians, industrial electricians, and service technicians.
- Comfortable working with both 1-phase and 3-phase systems- have a strong understanding of these areas will not only help us meet our project goals but also maintain high standards of safety and reliability.
- Technical expertise required for the startup and commissioning of 3-phase UPS systems.
- Well-versed in battery backup and emergency supply protocols.
- Strong communication skills, customer focus, flexibility, and ability to work with different cultures.
- Able to follow instructions.
- Competitive Compensation and Benefits Package
- Permanent Contract in a fast-growing global company
- Challenging Projects in a dynamic, collaborative team
- Excellent Working Environment – safety and ethics are really important to us
- Eaton Business System offering various tools for management and people development
- Great Promotional Opportunities – Eaton encourages internal promotion whenever possible
- Culture & Values – Eaton is more than the products we invent and produce; the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.
- Inclusion & Diversity – Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully.
- Learning & Development – We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
- Wellness – Wellness at Eaton is more than a program; it’s about changing the environment by offering the right tools to help empower employees to make that happen.
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