People Experience & Operations Assoc Manager

Overview

We Are PepsiCo

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.

“We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.”

Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/

Job Overview: The People Experience & Operations (PE&O) Lead for the Middle East is responsible for delivering seamless employee services across the employee lifecycle, including onboarding, offboarding, employee relations, contingent labor management, and field support. This role is a critical enabler of a positive people experience by driving operational excellence, ensuring policy compliance, and acting as the first point of contact for employee queries. The role also supports the consistent use and optimization of People Function systems and tools across markets.

Responsibilities

• Lead the end-to-end execution of onboarding and offboarding processes, ensuring a smooth and engaging experience for employees and hiring managers.
• Provide on-ground HR support and act as a direct touchpoint for field-based employees, ensuring their queries are addressed and resolved timely.
• Manage employee queries through digital and personal channels, redirecting or resolving concerns across People Function areas (e.g., benefits, payroll, policies).
• Own and oversee People Function systems usage, ensuring data accuracy and providing coaching to users across the region.
• Manage contingent workforce processes in alignment with compliance and business needs, including onboarding, tenure tracking, and contract renewals.
• Support employee relations activities, acting as a trusted advisor on low-risk ER cases and partnering with COEs or legal when necessary.
• Ensure compliance with local labor laws and company policies through effective process control and documentation.
• Identify and drive continuous improvement opportunities to enhance service delivery and employee satisfaction across the Middle East markets.
• Collaborate with local and regional stakeholders, including COEs, payroll, and control teams to ensure cohesive delivery of people services.
• Overlook and manage the service deliveries of the following activities:
  
  

Employee Services

• Centralized E-filing Administration and Routing P-file documents from locations
• Employee documents authentication and distribution (contracts, pay slips..etc.)
• Onboard the new hires on HR systems
• Availing Vacation Benefit
• Health certification administration
• Administering disciplinary letters
• Employee exit management and clearance procedures
• Medical, Life Insurance, KEWA/GOSI deletion/Enrolment
• GOSI - Injury reporting
  
  

Talent Acquisition

• Manage fairs / Local Institutions hiring
• Coordinate Preboarding & Onboarding support for locations (including offer letter, contract prep, Pre joining medical check, etc.)
• Medical, Life Insurance, GOSI new hire Enrolment
• Manage E2E L3- hiring process
• Lead on the L3- Localization agenda
  
  

Total Reward

• Payroll related inputs (T&A, Leaves, HR related one time payments, etc.)
• TR and Benefits activation agenda
• Benefits Tier 1 Query handling
• Spot Award & other R&R
• Prepare clearance form for salesman vacation & submit to GR
  
  

TM & Learning Support

• PMP on ground activation for F, G
• Yahala/Front Liners Training roll outs
• Learning logistics support
• People process & COC roll outs
• Conducting in-touch sessions
• Audit/Visit support
  
  

Service delivery

• Ensure that the BU HR ops transactions are done within the global/sector/local agreed SLAs and KPIs
• Work as the BU SPOC for all HR Ops team projects deliverables and partner in any change initiatives or key projects that will drive HR related changes required, including the provision of management information as and when required
• Work on improving and streamlining the processes related to EE life cycles and services and channeling the opportunities and field feedback to the relevant stakeholders
• Conduct self-audits across Saudi to ensure different activities in scope, documents, procedures & systems are within set guidelines
• Create an inclusive culture for team members and ensure they are motivated and engaged.
  
  

Qualifications

• 7+ years of professional experience in HR preferable in HR ops
• Customer orientation
• Process management, design thinking and continuous improvement
• Proven Leadership and Management skills
• Organization change management
• Strong communication and language skills
• International exposure and proven project management skills
• Technical / Functional Skills & Knowledge of HR systems, Tools and Interfaces