PATIENT RELATIONS SPECIALIST.

Job Title

PATIENT RELATIONS SPECIALIST

Job Family

Function

COO

Job Code

30009154

Reports to Job

Director, Manager or Team Lead of Patient Relations

Job Description Summary

The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.-level professional services to enhance patient satisfaction and uphold the organization’s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives

Strategic Roles & Responsibilities %

30

Strategic Roles & Responsibilities

• Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
• Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets

Operational Roles & Responsibilities %

70

Operational Roles & Responsibilities

• Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management
• Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
• Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services
• Handle the investigation of Security code cases

Minimum Education Required

Master’s degree in Health care administration or related field as required

Professional Certifications Required

Medical terminology training is required. PX certificate is required

Years of Experience

Minimum 10 years’ experience in Patient experience, healthcare field or related field as required

Languages

English:Fully Proficient ; Arabic:Fully Proficient

Functional Competencies

• Due Diligence
• Audit Reporting
• Data Collection

Core Competencies

• Excellence
• Integrity
• Accountability
• Cybersecurity
• Person-Centered Care

Acknowledgement

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Addendum Title

No

Supplemental Work/Experience/Education Information

N/A

Addendum Description

N/A