Outlet Supervisor

Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

• Maintain knowledge of Micros POS system including setup & maintenance
• Driving Customer Service Standards
• Able to evaluate reports in order to execute store action plans
• Demonstrates operational agility based on the needs of the business
• Achieve company goals for processes and programs
• Develops daily/weekly/monthly action plans to ensure all Company standards are met
• Provide direction and guidance to associates to ensure efficient and effective floor operations, customer service, coverage, and execution of visual standards
• Supervise and oversee the store shipping & receiving function
• Provide direction and guidance to associates to ensure efficient and effective operation of the stock room and product flow
• Maintain company standards and guidelines around product flow process and shipping & receiving procedures
  
  

Qualifications

• Ensure accurate receipt & delivery of product into and out of the store
• Perform all required cash register procedures
• Oversee and authorize cash register transactions made by sales associates and provide assistance/training with cash register transactions as needed
• Work with distribution center, customer service and accounting when necessary
• Participate in setting and ensuring achievement of objectives in key measures
• Act as a member of the hotel’s internal committees, Social Committee