OTC Specialist, Wholesales | alfanar Electric

Job description:

Job Purpose

To ensure the seamless execution of the order-to-cash process by managing order fulfillment, enhancing customer satisfaction, and leveraging data-driven insights. The role aims to optimize workflows, improve service delivery, and support organizational growth through efficient coordination with internal teams and external stakeholders.

Key Accountability Areas

Order Fulfillment & Processing

• Manage daily order fulfillment activities to ensure smooth processing and invoicing.

• Prioritize orders for key partners and swiftly address escalations from the sales team.

• Oversee the processing of various order types, including sales orders, customer service orders, and gift orders.

• Coordinate with stores, demand and sales planning, and finance teams to track order performance and ensure timely delivery.

Customer Experience & Feedback Management

• Develop and implement strategies to enhance customer satisfaction and improve service delivery.

• Manage the Central Survey Hub to collect, organize, and analyze customer feedback for actionable insights.

• Coordinate with the order management team to ensure a seamless and efficient order processing experience.

Data & Reporting

• Design and maintain detailed reports for internal teams to monitor performance and progress.

• Regularly analyze customer insights and operational data to identify trends and drive improvements.

• Continuously review and refine existing procedures to address gaps and optimize workflows.

• Follow up on pending documents in ECC, C4C, POD, and other relevant systems.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification Bachelor Degree in Electrical InstituteWork Experience 2 to 4 YearsTechnical / Functional Competencies Sales PlanningSales PresentationsSales ResearchSales Technical SupportSales ToolsSales Trend AnalysisSolution SalesCompetitive Analysis

Profile description:

Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.

The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.

alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.

For more information about alfanar, please visit alfanar.com