Organizational & Operational Excellence

The Organizational & Operational Excellence Expert is responsible for building and implementing an institutional excellence framework across the Group, improving performance, standardizing processes, and ensuring strong execution follow-up. The role focuses on continuous improvement, KPI governance, root-cause analysis for underperformance, and delivering initiatives that increase efficiency, quality, and compliance.

Key Responsibilities

• Develop and periodically update the Group’s institutional excellence framework, unified policies, and standard operating procedures (SOPs).


• Follow up on strategic and operational plans; track progress, deviations, and corrective actions.


• Build, update, and analyze KPIs in coordination with executive departments and leadership.


• Review and enhance organizational structures, internal policies, and process flows to improve operational efficiency.


• Conduct benchmarking studies against best practices in real estate and institutional sectors.


• Monitor performance of projects and initiatives; analyze causes of delays and performance gaps and recommend solutions.


• Lead process improvement initiatives using Lean and Kaizen methodologies.


• Prepare executive operational and analytical reports with insights, recommendations, and follow-up actions.


• Support institutional transformation and digital transformation initiatives to improve efficiency and integration.


• Track implementation of corrective action plans resulting from performance reviews, audits, and internal assessments.


• Promote a culture of quality and operational excellence through coaching, awareness, and knowledge sharing.


• Identify and manage operational risks and ensure compliance with applicable regulations and internal requirements.

Qualifications & Requirements

• Bachelor’s degree in Industrial Engineering, Business Administration, Management, Quality, or a related field (Master’s is a plus).


• 5+ years of experience in Operational Excellence, Performance Management, Process Improvement, or a similar role (group/multi-entity exposure is preferred).


• Strong knowledge of KPI frameworks, reporting, dashboards, and performance governance.


• Proven experience in process mapping, SOP development, and cross-functional improvement initiatives.


• Strong analytical skills, root-cause analysis, and problem-solving capabilities.


• Excellent stakeholder management and executive communication skills.


• High attention to detail and ability to work across teams and entities.


• Lean Six Sigma (Green Belt / Black Belt)


• Kaizen / Continuous Improvement Certifications


• ISO / Quality Management exposure

Key Competencies

• Performance management & KPI governance


• Process improvement (Lean/Kaizen)


• Benchmarking & best-practice implementation


• Organizational design & policy development


• Risk & compliance awareness


• Reporting & executive-level presentation


• Change management and follow-up discipline