Operations Supervisor

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As the Operations Supervisor, you will oversee the daily operations to ensure the efficient and effective functioning of the organisation. You will be a hands-on leader with strong organisational skills, with the ability to manage and motivate a team, and a commitment to continuous improvement. You will be responsible for monitoring workflows, managing resources, and ensuring that operational goals and targets are met.

In this role, you will:

• Oversee and manage daily operations, ensuring tasks are completed on time and within quality standards;
• Lead, mentor, and develop a team of operational staff, providing guidance and support to achieve performance goals;
• Conduct regular team meetings to communicate updates, discuss challenges, and foster a collaborative environment;

• Monitor and optimise operational processes to improve efficiency and productivity;
• Implement and enforce standard operating procedures (SOPs) to ensure consistency in operations;
• Identify areas for process improvement and work with the team to develop and implement solutions;

• Ensure the availability and proper functioning of tools, machinery, and technology needed for operations;
• Coordinate with other departments to ensure smooth workflow and resource sharing;

• Track key performance indicators (KPIs) and operational metrics to evaluate team performance and operational efficiency;
• Prepare and present reports on operational performance to senior management;
• Address and resolve operational issues promptly to minimise downtime and disruptions;

• Ensure compliance with all relevant regulations and company policies;

• Maintain high standards of customer service by ensuring that operations meet or exceed customer expectations;
• Address and resolve customer complaints or issues related to operations;
• Collaborate with the customer service team to ensure seamless communication and service delivery

• A bachelor's degree in Business Administration, Operations Management, or a related field is preferred
• Minimum of 5 years of experience in operations, with at least 1-2 years in a supervisory or leadership role
• Excellent understanding of sales techniques and strategies, particularly in a telesales environment;
• Excellent command of English & Arabic (verbal & written);
• Proficiency in call management software, CRM systems, and other sales management tools;
• Excellent knowledge of property markets;
• Proficiency in all Microsoft Office applications;
• Awareness of Saudi market trends and competitive landscape
• Excellent organisational and time management abilities;
• Strong leadership and managerial skills, with the ability to inspire and motivate a team;
• Exceptional customer service, communication and negotiation skills;
• Strong problem-solving skills and attention to detail;
• Ability to multitask and prioritise in a fast-paced environment
• Ability to work under pressure and manage multiple tasks simultaneously;
• Approachability and friendly personality;
• Flexible and motivates others;
• Dealing with Ambiguity;
• Compassion and empathy;
• Personal learning and reflection
• Team player with a strong ability to influence and interact at all levels, using both written and verbal communication

• High-performing and fast-paced work environment
• Comprehensive Health Insurance
• Rewards and recognition
• Learning & Development

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Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.