Operations Oversight Lead Specialist

Purpose of Job

Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels. They undertake complex operational activities including developing and updating templates, tools, frameworks, and requirements to facilitate tracking of operations reviewing and updating performance metrics and developing periodical reports. In addition of planning and prioritizing tasks and related actions, updating related activities through the digital channels, and documenting and archiving all activities based on set standards.

Job Responsibilities

Operational Oversight Planning and Coordination

• Develop plans for ports’ security operations in line with ZATCA’s strategic priorities, set overall security plans, highlighted gaps, and best practices and in coordination with ports managers and Security Planning and Monitoring function
• Coordinate with relevant law enforcement authorities to minimize violations of operations on ports’ premises and ensure continuous improvement of work efficiency
• Coordinate with concerned internal functions to ensure compliance with legalized procedures for destruction and seizure of restricted, smuggled, and unauthorized goods and products
  
  
  

Operational Oversight Monitoring and Follow-up

• Follow up on implementation of latest projects at ports’ premises, handle projects’ documentations and ensure application of proper archiving systems to facilitate future data retrieval if needed
• Conduct periodic checks and quality assurance oversight to highlight operational gaps and dispatch to Security Planning and Monitoring function for policies and procedures’ update
• Ensure implementation of corrective actions derived from KPIs assessment reports and internal audit findings in coordination with ports managers
• Report back any technical or operational issues that arise and might affect operations to ensure high-quality standards of operations
• Develop periodical reports highlighting progress of security operations on all ports’ premises, key findings after implementation of corrective plans, challenges faced, and report back to relevant internal and external stakeholders
  
  
  

Organization and Operations

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested
  
  
  

People Management

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes
  
  
  

Job Details

Communication and Contacs

Education

Bachelor’s degree in Business Administration or equivalent

Experience

A minimum of 4 years of relevant experience

Competencies

Coordination and Follow Up - Proficient

Collaboration and Communication - Developing

Compliance Verification - Advanced

IT and non-IT Resource Management: Surveillance - Proficient

Professionalism - Proficient

Non-intrusive Inspections: Containers - Proficient

Results Oriented - Proficient

Non IT Resource Management: K9 Controls - Proficient

Customer Focus - Proficient

Enablement of Change and Innovation - Developing