Operations Manager - Vanderlande Industries

Echelonix


Date: 1 day ago
City: Dammam
Contract type: Full time
Job Title

Operations Manager

Job Description

Function

Operations Manager

Reports to

Senior Operations & Maintenance Manager (SCM)

Direct Reports

Process Engineer, BHS Operation Technical Support, BHS Operations Technician HLC/PLC.

Job purpose statement

  • General management of service contract and Operational activity: Personnel, Operations, Quality and maintain operations KPIs as specified in the contract.
  • Contact person towards the client for all operational issues and technical issues.
  • Development and further professionalization of the site-based service team

Scope

  • Management for the baggage handling system and client relationship management, as specified in the contract.
  • Building and maintaining relationships with key decision makers.
  • Direct streamlined communication with the client to ensure maximum synergy between different operations functions of the airport facility and the automated baggage handling system.
  • Having direct contact with client management to create prospects.

Qualification and abilities

  • Higher level technical/business education. (Master/bachelor’s degree)
  • Have electrical and mechanical knowledge (high technical education)
  • Experience in management / team leader function.
  • Team builder and motivator.
  • Excellent interpersonal and communication skills (in English and Arabic).
  • Proper communication capabilities.
  • Site representative of Vanderlande Industries and client focal point of contact.
  • More than 8 years (international) service management experience.
  • Background in automated handling systems, goods industry and/or system integration businesses.
  • Strong customer focus and services-oriented mindset.
  • Residing locally or willing to relocate to Dammam (KSA).
  • Business functions focused and entrepreneurship mindset.

Responsibilities

  • Customers service contract – personnel, operations, quality, and finance.
  • Final responsibility for performance of operations on site specific.
  • Budget controller for site business related functions.
  • Client focal point of contact and Site representative of Vanderlande Industries.
  • Manage the Operations crew.
  • Identifying, locating, and assessing improvement opportunities.
  • Coordinate with stakeholders at the airport.

List of key activities

  • Prepare and implement service contract.
  • Management of site base team and service contract: staff, operations, quality.
  • Problems solving and trouble shooting.
  • Continuous improvement of system performance.
  • Frequent management meeting with the client.
  • Communication with the client and relationship management.
  • Co-ordinating with the client and airport stakeholders.
  • Cost control and warranty management.
  • Co-ordination and focal point of contact with subcontractors.
  • Control and improve operation process.
  • Coordination during big incidents.
  • Prepare weekly and monthly reports concerning problems and incidents.
  • Responsible for health, safety, and environment on site.

Work pattern

Day Time

Differentiator

  • Manages group, Performing a variety of multidisciplinary activities.
  • Methodical development of new ways of working, new tooling and competencies of the department and the site team.
  • Tuning of interdepartmental processes is decisive: thinking outside of the box.
  • Realization and implementation of process improvements.

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