Operations Manager (Logistics/Transportation)

Project Nature:

A digital platform that connects shipping companies (or individuals) with heavy and medium land transportation drivers. It includes order brokerage, operations management, shipment tracking, and real-time pricing.

Job Requirements:

• Minimum of 3 years’ experience in managing operational or digital service projects.
• Solid understanding of the land transportation sector (direct or indirect experience is a plus).
• Ability to manage multiple teams (Operations, Support, Tech, Driver Relations, Customer Relations).
• Capability to build and document processes from scratch.
• Strong communication skills with all parties involved: drivers, clients, and partners.
• Good knowledge of project management tools and shipment tracking technologies.
• Experience in fast-growing environments or startups.
  
  

Key Responsibilities:

• Oversee the full launch and daily operations of the digital platform.
• Build core processes (registration, orders, driver acceptance, shipment tracking, invoicing).
• Coordinate with tech teams to ensure platform alignment with daily operational requirements.
• Develop a driver database with shipment and vehicle classifications.
• Monitor daily operational performance and improve driver-client matching efficiency.
• Develop operational policies (insurance, collection, safety, support, evaluation).
• Engage with logistics partners and governmental entities when needed.
• Prepare regular performance reports covering order completion rate, response time, and customer satisfaction.
  
  

Qualifications

Education: Bachelor’s degree in Business Administration, Logistics, or a related field.

Experience: Hands-on operational experience in brokerage, delivery, or transportation projects.

Preference for candidates familiar with the Saudi or GCC land transportation market.

Skills:

• Ability to handle fieldwork and executive tasks simultaneously.
• Strong decision-making and on-ground data analysis skills.
• Leadership skills in building and managing organized teams for drivers, customers, and operations.
• Proficiency in tools such as Excel, Notion, Trello, Google Workspace.