OPERATIONS MANAGER
Xad Technologies
Date: 2 weeks ago
City: Riyadh
Contract type: Full time

Telecom Operations:
- Lead the planning, execution, and monitoring of telecom projects (Huawei, Nokia, Ericsson).
- Ensure timely integration, commissioning, and acceptance of telecom sites.
- Manage multi-vendor telecom environments, ensuring SLAs and KPIs are met.
- Supervise and track site progress, telecom rollout schedules, and ensure quality standards are met.
- Vendor and Subcontractor Management:
- Develop and maintain strong vendor relationships with Huawei, Nokia, and Ericsson partners.
- Oversee subcontractor performance and compliance.
- Negotiate contracts and monitor vendor deliverables and timelines.
- Ensure alignment between vendor services and project needs.
- Maintain documentation related to project status, staff performance, and vendor activity.
- Coordinate with HR and Finance for manpower, iqama, visa, and fund-related issues.
- Submit timely reports to senior management on operational performance and challenges.
- Liaise with internal departments to ensure smooth operational support.
- Lead cross-functional teams to ensure project alignment with business objectives.
- Coordinate between project teams, site engineers, PMs, and clients.
- Participate in monthly and quarterly review meetings with clients and management.
- Ensure compliance with KSA labor laws and telecom regulatory requirements.
- Monitor legal stay of expatriate employees (Iqama, Muqeem, Qiwa processing).
- Support HR in resolving employee grievances and onboarding processes.
- Bachelors degree in Telecom Engineering, Business Administration, or a related field.
- Minimum 710 years of experience in telecom operations (Huawei, Nokia, Ericsson).
- Prior experience in managing telecom rollout projects in KSA is mandatory.
- Strong knowledge of local labor law, vendor management, and project documentation.
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