Operations Manager

Job Summary

We are seeking a highly capable and performance-driven Operations Manager to oversee the end-to-end operational functions of our digital water delivery business. The ideal candidate will bring expertise in supply chain management, demand forecasting, vendor coordination, logistics, and customer service — ensuring seamless daily execution and long-term scalability of our digital product. This role is mission-critical to delivering high service reliability, operational excellence, and growth.

Key Responsibilities

• Lead and manage day-to-day operations for the water delivery platform, including procurement, logistics, warehousing, and last-mile delivery.
• Develop and implement supply chain strategies aligned with business goals, ensuring high availability and efficient delivery.
• Oversee demand planning, inventory control, and production scheduling to maintain product availability and minimize waste.
• Ensure vendor performance management, including contract negotiation, SLA enforcement, and performance reviews.
• Optimize operational workflows using digital tools and analytics for efficiency and scalability.
• Collaborate with cross-functional teams including Marketing, Sales, Product, and Customer Support to ensure cohesive customer experiences.
• Monitor key performance indicators (KPIs) such as fulfillment rate, delivery time, cost per order, and customer satisfaction.
• Lead continuous improvement initiatives using Lean or Six Sigma methodologies to drive operational excellence.
• Ensure compliance with health and safety standards, environmental regulations, and corporate policies.
• Prepare operational budgets, forecasts, and resource planning in line with growth objectives.
• Support new product rollouts and geographic expansions from an operational standpoint.

Qualifications & Experience

• Bachelor's degree in Industrial Engineering, Operations Management, Supply Chain, or a related field (Master’s degree is a plus).
• 4–6 years of progressive experience in operations, supply chain, or logistics — ideally with exposure to FMCG, retail, or delivery-based business models.
• Demonstrated success in managing high-volume, fast-paced operations with a customer-first mindset.
• Strong analytical and decision-making skills with proficiency in ERP systems, data analysis, and forecasting tools.
• Experience working with distribution networks, third-party logistics, and delivery platforms is highly desirable.
• Certifications such as Lean Six Sigma Green Belt or PMP are a strong plus.
• Excellent communication skills in both English and Arabic.

Preferred Attributes

• Entrepreneurial mindset with a bias for action and ownership.
• Data-driven leader comfortable making decisions with analytics.
• Comfortable operating in a high-growth, tech-enabled business environment.
• Passion for sustainability, operational efficiency, and customer satisfaction.