Onsite support Supervisor - #28732

Giza Systems EG

Date: 3 weeks ago
City: Dammam
Contract type: Full time

Job Description

  • Lead and supervise a team of onsite support engineers in all MMC's to provide technical support and troubleshooting services for assets deployed in The client location.
  • Allocate resources efficiently to close trouble tickets on time as per the SLA.
  • Ensuring that incoming support requests are logged, prioritized, and resolved within agreed-upon service level agreements (SLAs).
  • Provide escalated technical support for complex issues or cases that require advanced troubleshooting or expertise. Assist onsite support engineers in all MMC's in diagnosing hardware problems, identifying root causes, and get effective solutions.
  • Develop and deliver training programs and resources for the onsite support engineers in all MMC's.
  • Maintain accurate records of support activities, including incident reports, service tickets, resolution details, and user feedback.
  • Follow Client Security standards and safety rules.

Personal Skills

  • Leadership Skills.
  • Communication Skills.
  • Problem-Solving Abilities.

Technical Skills

  • Education: A bachelor's degree in information technology, computer science.
  • Experience of 10 Years in similar role.
  • Technical Proficiency.
  • Customer Service Orientation.
  • Team Development.
  • Documentation and reports skills.

Job Details

Job Location Dammam, Saudi Arabia Company Industry IT Services Company Type Employer (Private Sector) Job Role Information Technology Job Division EBS
Managed Services LoB

Preferred Candidate

Career Level Mid Career Residence Location Saudi Arabia

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