Onsite Support Engineer - #28744

Giza Systems EG

Date: 3 weeks ago
City: Dammam
Contract type: Full time

Job Description

  • Provide onsite technical support to end users experiencing hardware problems with their laptops, troubleshoot problems, diagnose root causes, and get the trouble tickets resolved with minimum downtime.
  • Response to the assigned trouble tickets, replace needed parts to keep laptops in optimal working condition. Coordinate with the supervisor to get enough spare parts onsite.
  • Respond to trouble tickets and incidents logged through the Remedy system in a timely manner. Prioritize support tickets based on urgency and SLA requirements and escalate complex issues to the support Supervisor.
  • Update the logs for all support tickets assigned including incident details, resolutions, and user interactions.
  • Follow Client Security standards and safety rules.

Personal Skills

  • Education: A bachelor's degree in information technology, computer science, computer engineering.
  • Experience of 3-5 years in hardware troubleshooting.
  • Hardware and Software Knowledge.
  • Networking Fundamentals.
  • Customer Service Skills.
  • Documentation and Reporting.
  • Certifications: CompTIA A+, CompTIA Network+.
  • Microsoft Certified.

Technical Skills

  • Problem-Solving Abilities.
  • Attention to Detail

Job Details

Job Location Dammam, Saudi Arabia Company Industry IT Services Company Type Employer (Private Sector) Job Role Information Technology Employment Status Full time Job Division EBS
Managed Services LoB

Preferred Candidate

Career Level Mid Career Residence Location Saudi Arabia

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