Network & service Optimization Principal Expert

Job Purpose

The role holder is responsible for conducting regular network & services performance audits, including root-cause analysis of service deteriorations, and preparing proposals for quality and service improvement. They ensure adherence to best practices, manage vendors/MSPs, and coordinate with stakeholders for optimization actions and performance enhancements. The role holder shall carry out their duties in accordance with the stipulated business policies and procedures.

Job Responsibility

Core Responsibilities

• Conduct regular network & services performance audits, including software levels, devices, etc., and KPIs/QKIs checks, conducting routine field drive test measurements to detect deteriorations in technology-related CEx and service performance trends
• Conduct root-cause analysis on identified service performance deteriorations, identifying potential improvement opportunities, and preparing proposals and recommendations for network quality and service improvement
• Ensure sharing potential improvement opportunities and escalates cases with relevant stakeholders for implementation, following up with respective departments on the corrective or optimization actions and recommendations
• Ensures adherence to global best practices and standards for E2E network & service optimization, governing E2E optimization by controlling & supervising MSP operational activities and deliverables
• Ensure providing inputs regarding the Technology Architecture and Blueprint to ensure performance enhancements in the medium to long term, coordinating with Service Excellence & Assurance planning and design for additional coverage and capacity requirements
• Manage vendors/MSPs by having periodic reviews to ensure compliance, deliverable quality timeliness, and performance, setting up and implementing adequate governance and process interfaces for managing performance trends and implementing corrective actions
• Manage NW resources efficiently for the best customer experience through automation and cognitive SON solution
• Ensure Improving the QoS & QoE through adopting E2E optimization (Access, Core, Transport)
• Report spectrum interference cases and overspills to CST.
  
  

Job Responsibility (cont.)

Years Of Experience

A minimum of 8 years of relevant experience with at least 3 - 4 years of experience in a similar role.

Nature Of Experience

• Prior experience in a Preferred prior experience in managing technology or service operations in a Telecom organization with experience in managing operations internally and with vendors / MSP
  
  

Preferred prior experience in Technology operations processes design and implementation

Job Band

STP- Similar Director Manager

Skills

Education

Bachelor Degree in Business Administration or Engineering

Masters Degree in Business Administration or Engineering

Additional Education

Certifications